Invoice Rort
Complaint
Shalen
Country: Australia
I purchased 2 return tickets for my mother in law on 19/10 to travel to Fiji for $625.57 each. On the online invoice that's all it said to pay with no other charges.
When my mother in law received the bill there were few extra charges.
$649.50 each for tickets +$7.38 + $7.21 + $14.59.
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On numerous occasions I have called your customer service to resolve this issue and each time getting hung.
- First spoke to Eric - after I explained everything to him for 20mins (which he agreed that I shouldn't be getting charged the extra amount), he hung up on me.
- 2nd time spoke to Kimone - He put me on hold for more then 20mins, then I heard an ivr message, then line cut off.
- 3rd time spoke to Clam - who was the helpful out of the lot, he spoke nicely and after letting him know my concerns, he said he will get someone from billing callback, which never eventuated.
- 4th time spoke to Danion who put me on hold until the line hung up.
-5th time spoke to Barry - who acknowledged the mistake was done and put me on hold for long period of time until the line hung up again.
So now that you know my dilemma, i hope you know how I feel. I hope you don’t treat anyone else like you have been. If you have been, I don’t know how you guys are still in business.
In writing this I don’t know if I will get a response back from you or call. It will be helpful if someone does, if not, then I won’t be surprised.
Hoping to hear back soon. Oh I have also lodged a complaint with the online ombudsman.
When my mother in law received the bill there were few extra charges.
$649.50 each for tickets +$7.38 + $7.21 + $14.59.
-
On numerous occasions I have called your customer service to resolve this issue and each time getting hung.
- First spoke to Eric - after I explained everything to him for 20mins (which he agreed that I shouldn't be getting charged the extra amount), he hung up on me.
- 2nd time spoke to Kimone - He put me on hold for more then 20mins, then I heard an ivr message, then line cut off.
- 3rd time spoke to Clam - who was the helpful out of the lot, he spoke nicely and after letting him know my concerns, he said he will get someone from billing callback, which never eventuated.
- 4th time spoke to Danion who put me on hold until the line hung up.
-5th time spoke to Barry - who acknowledged the mistake was done and put me on hold for long period of time until the line hung up again.
So now that you know my dilemma, i hope you know how I feel. I hope you don’t treat anyone else like you have been. If you have been, I don’t know how you guys are still in business.
In writing this I don’t know if I will get a response back from you or call. It will be helpful if someone does, if not, then I won’t be surprised.
Hoping to hear back soon. Oh I have also lodged a complaint with the online ombudsman.
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