removal of $352.00 by EFT
Complaint
roland j marcell
Country: United States
I went on line to check interest rates for mortgages. the next day 11/24/08
Quickens called & said a solution to refinance my home. First thing they wanted was a credit or debit card #. They needed $750.00 to file application.
I told them I did not have $750.00. So they said how about $350.00? I agreed.
As of then I had no figures or truth in lending form. I was directed to go to
my computer(I'm 70yrs old& have a disability) Here Erin Himelhock, directed
me how to fill out on line forms:after this process I was told to fax certain
documentation so the interest rate could be locked in. Later I read the information & wanted to cancel.My wife is co-0wner & did not sign the forms.
The next day Erin called & theloan was approved.I said I wasn't comfortable with it.she pulled the app.& took $350.00. Today she did leaving me $76.00
Quickens called & said a solution to refinance my home. First thing they wanted was a credit or debit card #. They needed $750.00 to file application.
I told them I did not have $750.00. So they said how about $350.00? I agreed.
As of then I had no figures or truth in lending form. I was directed to go to
my computer(I'm 70yrs old& have a disability) Here Erin Himelhock, directed
me how to fill out on line forms:after this process I was told to fax certain
documentation so the interest rate could be locked in. Later I read the information & wanted to cancel.My wife is co-0wner & did not sign the forms.
The next day Erin called & theloan was approved.I said I wasn't comfortable with it.she pulled the app.& took $350.00. Today she did leaving me $76.00
Comments
my application with Quickens Loans became more than a bit upset(having a physical problem & being over 70 yrs old I need to somewhat frugal) she said
I had no options because I was committed to Quickens Loans.Then raised her voice several decibels said she would pull application & electronically take
the fees; which she did 2 days later.
I strongly DO NOT recommend this company!
"First thing they wanted was a credit or debit card #. They needed $750.00 to file application. I told them I did not have $750.00. So they said how about $350.00? I agreed."
"What do you have? We'll take it." Sounds like a scam.
"she said I had no options because I was committed to Quickens Loans.Then raised her voice several decibels "
Bullying is another indication you are dealing with a scammer, and not any reputable lender. It isn't an agreement (a contract) until you review it, sign it, and send it back. They get paid when the loan closes. Since you didn't proceed with the agreement, she had no authorization to take your money, yet she just stole it.
If you are over 70, probably unemployed with little income, or only unattachable SS income, only a shady lender, one looking to forclose on houses and strip equity, or a scammer, would be interested in discussing a "loan" with you.
It is not normal practice to charge $750, or even $350, up front for a loan, especially with no documentation having been provided about what those charges were for. You MIGHT pay $20 for a credit app. You might pay $350 for a home appraisal (if this was for a mortgage or a HELOC) but only if the appraisal was actually done.
Even TILA requires full disclosure UP FRONT, of interest rates and fees, BEFORE YOU HAVE AGREED TO ANYTHING. They may not even be licensed to operate as brokers or lenders in your state.
Contact your state AG.
Dispute the credit card charges as fraudulent, as no services were ever provided or legally chargable. Due to the likely questinable activities of this company, close any account used for payments to them to prevent future fraudulent charges.