Eureka Forbes's customers service is abysmal

ComplaintsAppliancesEureka Forbes

Complaint

0
Ex Eureka Forbes Customers
Country: India
Eureka Forbes has been seen to be providing increasingly abysmal customer service. The company is also completely apathetic towards customer experience. Too many customers have suffered and it is time the company righted itself. We are initiating action to make this company aware of its responsibilities. If you have had a bad experience with this company write to EurekaForbesComplaints@yahoo.com.

Comments

  • 0
    G.Murugaboopathi
    I had purchased water purifies "Aquagard Reviva" on 9th December 2009 by
    one of the executive name Mr. Vadivelu.

    Within one month the machine started having problem, the water is overflow from the machine, so we complained against it to the servicing centre of chennai. But at the time of selling that he commited that it is an advanced machine and pure clean water will come out even in the rainy season. he had not repaired that. After when we called him he had not received the phone call and when we complained again to the servicing center.
    So please Help us if you can.
  • 0
    Partha Sarathi Kundu
    Date:22.03.2010
    Partha Sarathi Kundu
    ECTP IV, B17/15,
    Kasba, Kolkata-700107
    Customer ID: 1006763271
    Mobile no.+919830048012

    Dear Sir,
    I have purchased a RO water filter (Reviva) on 09.02.2010 from Rajdanga Sales Office vide receipt no. 961/ 030899 worth Rs.12055.00, but unfortunately the machine became disturb from 14.03.2010, I was launch a complain through your customer care help line on 15.03.2010 vide request no. 0057413859, but till today the machine is not rectified by your service center or mechanic. It is my question, being a purchaser of a Eureka Forbes RO water filter (Reviva), if a new machine became disturb within your guarantee period, how can I rectify the machine?? Please answer my question.

    Regards,
    P.S.Kundu
    Customer ID: 1006763271
    Mobile no.+919830048012
  • 0
    Dr. G. Vijayasarathi
    Eureka Forbes Mysore service center is incorrigibly notorious; for they brazenly tried to replace our Euroclean XL vacuum cleaner (Grey black body) with an old Jet model (dirty brown) claiming it as ours (weeks after we gave it for motor replacement – job card is dated 24/02/2010 and No. 15439). When pointed out, they argued barefacedly insisting that it was the jet model we gave for repairs. When insisted they should return ours, they said there was a short circuit and several new gadgets including two computers went up in flames (as there was no UPS or MCB installed) and ours was some how saved! And they offered a junk Euroclean XL (containing no unit serial number) by winding a new Grey Sheet around it boasting that we 'don't have to pay for the new body' as though they are kind and generous to me! Earlier the same service center personnel tried to push an old ‘rectified motor’ as ‘original’ one till we pointed out ‘** assembly rectified’ written on the motor.

    Now they didn’t care for our suggestion that we should get back ours and remained adamant, never bothering to return.

    Should we bring these unfair practices to public scrutiny by writing to newspapers etc or will the company intervene to provide dependable service immediately? I introduced several customers to the company to buy various products and helped arrange years of AMC for our institute. Should I have done it to get cheated ultimately?  (The manager of the service center walks around smoking, all the time. Should he be told that smoking is prohibited in public places?)
  • 0
    Neetal Ostwal
    date-19-4-10
    101 the gartia
    opp.dsk toyata
    model coleny
    pune

    mobile no-+919860079007
    dear sir,
    Your aquagauard purchased is not running properly.I request you  come and check it on the above given adress.(ITS URGENT)
  • 0
    mukesh
    i hay
  • 0
    Dr SMT Sandhya Tiwari,Principal Govt Col
    kshat.Please take Promt Acton to repair the water purifier.My e mail ID is majvinodtiwari@gmail.com,and address is 3/710 Shri Sai Nilayam,Ameri Road,Near Railway Crossing,Shanti Nagar,Bilaspur(CG)495001 My Tel Nos are 07752-411327 and 212638 Mob 09425530253
     

                  An early action is requested
    Maj(RETD)VKTIWARI
  • 0
    Maj (Retd) VK TIWARI
    What comments can be given on my message just sent to you by gettiong your e mail from call centre
  • 0
    Ahamed.M. Feroke>Calicut.Kerala. Mobile>
    My Euroclean XL is not working properly. I allready complained to servicecentre.But no response yet.So I kindly request u to pls sent ur mechanic soon.

       CONTACT. Mobile.9947317979
  • 0
    swgtoshniwal 47shyam nagar
    service sytem of your concer is very poor. In JODHPUR area they are not bothered about service my mobile no 9414912588
  • 0
    Ahamed.M. Feroke calicut kerala
    My Euroclean XL is not working properly. I allready complained to servicecentre.But no response yet.So I kindly request u to pls sent ur mechanic soon.

      CONTACT. Mobile.9947317979
  • 0
    khokan sardar
    not recieved bill  warranty card\

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