No cooperation and bad attitude
Complaint
Lennox
Country: South Africa
My wife and I asked for nine(9) pieces of chicken "incorrectly" calling the item 'thrift box', I think that it is the old name of the package, which is now called 9 piece thrift, I am subject to correction as far as this package is concerned. A cashier with a name tag 48 Zintle ridiculed us in front of other few customers on both sides of where we were standing by saying that, 'yintoni loo nto?' ('what's that?') My wife insisted that at least Zintle's mind should have had an idea as to what we were talking about when she heared the word 'thrift'.
Immediately as we were querying this humiliation she started saying seventy nine rands'. We insisted that at least we buy our meat there almost every week because it is our local store, about 800 metres from our home and also because the product quality there is most of the time much better than that of the store in Fleet Street (owned by the same franchisee offcourse). To my dismay, a manager/supervisor by the name of Anthea, who is most of the time on top of things just smiled and asked us (we as customers and the Zintle) to forget about this thing ('khaniyiyeke le nto').
My response was that Anthea should deal with Zintle to which she said she was going to deal with her in our absence, which I hardly believe as she (Anthea was all smiles through out, at least I expected an apology from Zintle which she did after being forced by Anthea, not acceptable.
Having said all the above, I also know that I lost my cool when I realised that this cashier didn't give a damn, displaying a come what may attitude, even when I told her that I was going to complain to the franchisors since I do not know the franchisee.
We love this store, the quality of the product is most of the time up to expectations, the only snag is the fact that on a few occasions, I would order a four regular twists with extra slices each, only to find when I get home that some do not even have one slice, thsi I have complined to Anthea about before, but it has never been a big issue because the store is usually packed.
I am ready to accept her genuine apology, nothing more, not what she did today, not even looking at me when apologisin after being forced.
My contact numbers are 076 421 3311, email sejothabang@telkomsa.net or alternatively P.O. Box 5511 Greenfields, 5208, Eastern Cape. Chk 1219
Immediately as we were querying this humiliation she started saying seventy nine rands'. We insisted that at least we buy our meat there almost every week because it is our local store, about 800 metres from our home and also because the product quality there is most of the time much better than that of the store in Fleet Street (owned by the same franchisee offcourse). To my dismay, a manager/supervisor by the name of Anthea, who is most of the time on top of things just smiled and asked us (we as customers and the Zintle) to forget about this thing ('khaniyiyeke le nto').
My response was that Anthea should deal with Zintle to which she said she was going to deal with her in our absence, which I hardly believe as she (Anthea was all smiles through out, at least I expected an apology from Zintle which she did after being forced by Anthea, not acceptable.
Having said all the above, I also know that I lost my cool when I realised that this cashier didn't give a damn, displaying a come what may attitude, even when I told her that I was going to complain to the franchisors since I do not know the franchisee.
We love this store, the quality of the product is most of the time up to expectations, the only snag is the fact that on a few occasions, I would order a four regular twists with extra slices each, only to find when I get home that some do not even have one slice, thsi I have complined to Anthea about before, but it has never been a big issue because the store is usually packed.
I am ready to accept her genuine apology, nothing more, not what she did today, not even looking at me when apologisin after being forced.
My contact numbers are 076 421 3311, email sejothabang@telkomsa.net or alternatively P.O. Box 5511 Greenfields, 5208, Eastern Cape. Chk 1219
Comments
I would like you to start investigating a Company called The Creative Counsel there offices are based in Sunninghill, Johannesburg, GP. This Company is a Marketing Company representing a lot of big Brands in South Africa including your company. This Company still uses the “old yard stick” of apartheid in the Work Place, where black people can never be equals to whites. I urge you to investigate this companies sweat shop conditions they offering there Black Employees. Our Country has the best of Acts in place to avoid discrimination, but one of the biggest injustices was to include white women into the Employment Equity Act, this allows Companies like these a platform to not comply to the Act yet stay with-in the law as per scribed by the Act.
This Companies Management consist of White Women, who’s believes are no black person is good enough to handle there clients accounts, even when there Client’s target market is black. A mandate was given to there H/R that only White Afrikaner ladies are short listed for the Customer Facing Positions & Senior Management positions. Any black person that happens to slip through the system, are quickly frustrated & discredited. These white women are a law into themselves; they spit fire at any black person wanting to behave as equals. They make no secret of there mandate either, for lower-end Promotions R140.00 p/day, the best category black promoters must be called, No Black Promoter has ever been invited on a R1000 a day Promotion. Our Youths are treated like wild animals when they come for promotions; they insulted, cursed at & threatened all the time. All the Black Office Staff was transferred to the Call Centre 2months ago; they are only good enough to be “runners” for the White Madams. All black people are continually under suspicion of wrong doing. I ask myself why these big companies are not asking the right questions before giving contracts to this company. Or do these companies share the same value system?
This company is listed on all the websites for not paying there promoters, ill-treating there staff & running a sweat-shop, yet nothing is done, why Mr. President why? I have included the owners of the company in the cc list, (not expecting a responds)
Your sincere supporter in the Struggle for affirming our Work Places.
Kerry Gov
kerrygov@webmail.co.za