poor service/quality on leather sectional from England
Complaint
Vincent
Country: United States
We purchased a leather sectional at Arthur F Schultz in Erie,Pa. It was
a pricey piece of furniture for us but we were assured we were buying
quality that will have lasting beauty. We had the sectional delivered and
noticed areas of the leather were discoloring and streching. Schultz sent service man out he agreed that wasnt right. A whole section was replaced and
we noticed the leather was different. We let it go because 1) who has time
for all this back and forth and 2) Schultz claimed that leather is hard to
match exactly. The color started coming out of the section that was replaced
and all the cushions just werent holding up well. We contacted dealer and
were told we were out of warranty but would send someone out. He agreed that
this should not be happening but dealer refused to do anything. Contacted arnold/woods. Year later all Ive gotten is lip service. Im a pharmacy/manager and if I treated my customer this way I would be fired. If you cant back up your product maybe you shouldnt be selling this expensive junk. Im looking at legal resolve.
a pricey piece of furniture for us but we were assured we were buying
quality that will have lasting beauty. We had the sectional delivered and
noticed areas of the leather were discoloring and streching. Schultz sent service man out he agreed that wasnt right. A whole section was replaced and
we noticed the leather was different. We let it go because 1) who has time
for all this back and forth and 2) Schultz claimed that leather is hard to
match exactly. The color started coming out of the section that was replaced
and all the cushions just werent holding up well. We contacted dealer and
were told we were out of warranty but would send someone out. He agreed that
this should not be happening but dealer refused to do anything. Contacted arnold/woods. Year later all Ive gotten is lip service. Im a pharmacy/manager and if I treated my customer this way I would be fired. If you cant back up your product maybe you shouldnt be selling this expensive junk. Im looking at legal resolve.
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