Insurance
Complaint
Bob Latker
Country: United States
We normally buy "walk away insurance" because chances are if you drive in Europe or Third World countries, you'll get dinged, ding someone or the car in a tight space, or get rear ended which we were. It's easy just to have this because no one speaks English fluently and you "walk away". Not our fault and we were charged almost $100 for paperwork. She said it could have been much worse because in France even though you're not at fault they can charge you for the damages if they can't prove the other person was at fault...which probably happens all the time. Watch your credit card and if they charge you just have it shut off...crooks. Read Trip Advisor for more details...trust me Europcar Trip Advisor will take your bad practices down.
Comments
Continuous miss selling from top sales people and all management are turning a blind eye as it brings in profits and reaches branch RPD targets. Front line staff do not say anything, as they will not get the support from management. Management creating cliques with staff means that they exchanging favors for personal gain. Here’s some of the evidence: -
Fleet manager always excused from selling, the main dirty truth is that he is checking out customers the top seller can’t sell on. Also leaving his logging open for his duty manager close friend to use it as dust bin check out. He has checked out sometimes 200 days. That’s allot of days so if fleet manager is checking out then he should be selling and certainly not be checking out retail customers as this is done at front desk.
The top seller has been earning between £1,500 – £3,400 commissions for over 7 years yet most of the time everyone else is struggling to earn just over £1,000. Allot of this is keeping key corporate accounts to yourself getting to know there faces, email etc. Then doing middle shifts or swop shifts so agent always gets these customers.
Then there’s the more illegal thing that the top seller does is check out the customer 2 days before they arrive and then put notes saying they have taken the key with them at Germany over the weekend and will take car on Monday instead the key is hidden by work colleague Nayra who is close with top seller and handed to customer when he arrives. Company has no limit on extra spending just secure the car which is why it such a lucrative deal for sales staff. Here’s the evidence see this RA: 13261822 on 26/01 check scanned RA for further evidence and notes on system. Made duplicate res for the actual day customer arrives res number 981795485 but res made on day it was checked out then keys hidden.
Another illegal tactic is to swipe the card for half the amount to make look like the customer is paying less and when customer has left charge the rest of the money. RA: 136152166 Katharina Trapp. Surcharge of £704 taken after. Any complaints from customer or customer services will go straight to agent and then delete inbox.
Then there’s the dummy reservations made at branch level to secure upgrades £40 a day for 4 weeks. Duty managers help the top seller to secure this booking as previous year email was sent making own reservations to secure upgrade would lead to displinary action. Res number 982451862 name Jones.
Then there’s top seller just adding an upgrade charge without telling the customer and when customer complains duty manager will add allowance so bestseller still gets the upgrade. On top of that when company low in fleet telling customers we have no cars available apart from higher grade which will only given if customer pays for upgrade if customer refuses then customer will be told to wait for 1 hour. If customer waits then agent will get someone else to do it. Hence why there’s always customer waiting around when this top seller dealing with customers.
Top seller continues ask work colleagues to make reservations for her so she is free from making changes when customer arrives. Then there’s not following procedures just to get anything from customer. Making very high discount rates with cash to secure additional products RA: 135693184. On top of that top seller helping duty manager out so she can return favor by covering her illegal activities. RA 135536246 / DAVID JONES rental increased from 14 days to 35 days.