Airtel prepaid balance deduction to .09 from around 110

ComplaintsInternet ProvidersAirtel Prepaid balance 0

Complaint

0
Azharuddin Kazi
Country: India
Airtel,

I had around rs 110 till this morning and now when i check at 6 in evening it is .09. I still have 2g balance of around 47 mb till 26 april that is today last day...so y was the money deducted...please find. Also try to come up with a website where consumers could see atleast last three months bill details of where their money has gone for prepaid customers. My no is 9972621148

Comments

  • 0
    airtel presence
    | 1 reply
    Dear Mr. Kazi,

    This is with reference to your post dated 26 April 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at airtel.presence@in.airtel.com

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.presence@in.airtel.com  

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd 
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
    • 0
      azharuddin kazi replies to airtel presence
      Thank you very much for your help and efforts the issue has been resolved. I got my balance back and a call to confirm from customer care around 2 this afternoon.

      Also i appreciate the professional ethics followed to make it a hassle free expereince.

      thank you
      best regards
  • 0
    airtel presence
    Dear Mr. Kazi,

    This is with reference to your post dated 26 April 2014. We would like to confirm that we have shared the resolution details with you.
    Should you require further information, please feel free to write to us at airtel.presence@in.airtel.com

    Regards,
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.presence@in.airtel.com  

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd 
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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