No modifications, no upgrades
Complaint
Anne
Country: United States
Hotwire and Alamo would not allow me to upgrade a car rental made through Hotwire. A larger car was needed than originally anticipated and they would do nothing to accommodate our needs even though I was willing to pay a higher rate. The only thing they suggested was that I rent two cars.
Comments
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130430-001501 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
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