Fake Damages - Real Money
Complaint
Mike V
Country: United States
I agree this is a horrible company and will attempt to rob you through your credit card. Locauto and Enterprise are partners in Italy. I would not have rented Locauto, but I booked through RENTALCARS.COM.
My drama with Locauto:
I rented a VW from them in March 2015. They claim I did over €280 damage to the car but could not explain or show the damage (because it doesn't exist) plus over $70 in admin fees. I successfully disputed the charges through American Express. So Locauto got absolutely no money from me! Just this week I received an email from an Italian collection agency stating I now have to pay over €400 because of interest fees and additional admin fees. If I do not pay in two weeks they will turn it over to a US collection agency.
Recommendations: (1) Use a credit card that protects their consumers, (2) do a thorough inspection with their employee and document any and all damages regardless how minor you think it may be, (3) when you turn the vehicle in do an inspection with their employee to transfer responsibility back on them, (4) take high resolution photos after so if they claim damage you have evidence.
Locauto WILL scam you when you return home so you cannot easily dispute the charges.
Avoid this company and read all the other reviews of this company!!!
My drama with Locauto:
I rented a VW from them in March 2015. They claim I did over €280 damage to the car but could not explain or show the damage (because it doesn't exist) plus over $70 in admin fees. I successfully disputed the charges through American Express. So Locauto got absolutely no money from me! Just this week I received an email from an Italian collection agency stating I now have to pay over €400 because of interest fees and additional admin fees. If I do not pay in two weeks they will turn it over to a US collection agency.
Recommendations: (1) Use a credit card that protects their consumers, (2) do a thorough inspection with their employee and document any and all damages regardless how minor you think it may be, (3) when you turn the vehicle in do an inspection with their employee to transfer responsibility back on them, (4) take high resolution photos after so if they claim damage you have evidence.
Locauto WILL scam you when you return home so you cannot easily dispute the charges.
Avoid this company and read all the other reviews of this company!!!
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