without phone for 1 month, no support from Rogers to replace
Complaint
Chuck Zulian
Country: Canada
SECOND TIME in 8 months x-10 is broken, have been without the phone since Jan 01, 2011
what is best for rogers and me is to replace the defect model with a better more reliable phone.
Currently in stable of phones I see the samsung captivate
After over an hour on the line, rogers offered to trick the system into letting me hae a samsung for $99.99 the same price on the website any other person can get. And extend the serice 36 months out. Cell phone plans are like STDs; once you got one it is fowever.
All the customer "unservice" department was doing was reading scripts and mouthing illogical and inane suggestions.
"We can give you the SOny suport telephone number"
"We are not the manufacturers of the phones." But you sell them and carry a certain responsibility.
My suggestion was that if I went to Walmart with a product problem they do not send my to China to deal with their manaufacturer.
The Manager could not do another more. She offered to give me to another manager.
When she tried to get the order department she was unsucessful, therefore there is no way of finding out where the backorder of the replacement phone is. By the way when they send the backorder notice it is by a No-Reply address without any contact information.
After over 1 hour and 10 minutes of my time being wasted without even finding out the status of the backorder, Rogers proves again it is incapable of serving customers and fully hiding behind a wall of indifference and using customer attrition as their best complaint resolution method.
what is best for rogers and me is to replace the defect model with a better more reliable phone.
Currently in stable of phones I see the samsung captivate
After over an hour on the line, rogers offered to trick the system into letting me hae a samsung for $99.99 the same price on the website any other person can get. And extend the serice 36 months out. Cell phone plans are like STDs; once you got one it is fowever.
All the customer "unservice" department was doing was reading scripts and mouthing illogical and inane suggestions.
"We can give you the SOny suport telephone number"
"We are not the manufacturers of the phones." But you sell them and carry a certain responsibility.
My suggestion was that if I went to Walmart with a product problem they do not send my to China to deal with their manaufacturer.
The Manager could not do another more. She offered to give me to another manager.
When she tried to get the order department she was unsucessful, therefore there is no way of finding out where the backorder of the replacement phone is. By the way when they send the backorder notice it is by a No-Reply address without any contact information.
After over 1 hour and 10 minutes of my time being wasted without even finding out the status of the backorder, Rogers proves again it is incapable of serving customers and fully hiding behind a wall of indifference and using customer attrition as their best complaint resolution method.
Comments
My name is Chris and I work for Rogers.
If you'd like me to help solve the problem, write me through Rogers Redboard feedback form and I'll be happy to get back to you with some solutions. Alternatively, I'm on Twitter @Rogers_chris if that works for you.
Cheers,
Rogers_Chris