CARCHEX IS A SCAM. CARCHEX REVIEW TERRIBLE SERVICE
Complaint
bubbles
Country: United States
My dealers Mechanic called CarChex to verify what repairs can be fixed. CARCHEX explained to him that if my car is not experiencing any defects or is not broken they will not honor any repairs. I called them and ask why they have given me deceptive practices on this warranty and it does not state this in their contract. Mr Ryan Porter stated he does not work for CARCHEX he is only a BROKER trying to sell their product. I wish i had new this at first, i will be canceling this contract and contacting the STATES ATTORNEY OFFICE and the BBB.
Comments
Last week the transmission went out and I faxed in all the required paperwork to the company and was denied due to some input error on the mileage at the garage. Which was clearly a typo and was still denied. Pro long plus sent an ivestigator to the shop to check out the shop's computer database to see of the work was done proper. Which it was and the investigator told the shop supervisor that this is clearly a typo and should be going thru. Instead the matter got worse and now it went from having the wrong mileage to having no oil changes done in more than 6 months. What a crock, because the invoices clearly show the correct dates of oil changes. So I was denied again.
I found this website and read another complaint where the Carchex CEO (supposedly) left his contact info. I told him my problem and was told they would look into it.I went as far as telling him I am willing to pay $1000 towards the repair if the rest was covered. All they did was go by what prolong plus had said and that was having improper service records. I was also told "I will be an advocate for you" and "I'm on your side". All that was done was a second investigation by carchex and pro long plus. The result was "I can help offset the cost of the $2500 repair with a $300 check that will be sent out asap". Thats chump change for this company. $300! What a slap in the face. "I'm on your side". I told them they can keep their money.
Bottom line is this company will find any small reason to not pay anything for any problems that may happen to your vehicle. Not only does the paperwork have to be spotless and inspected. But there also has to be an inspection done on the repair itself. Which could take any where from 5-7 business days. So there is no guarantee that anything will be fixed with on your vehicle with this warranty. Having all paperwork there and inspections done will not get your car repaired.
Do not I repeat DO NOT buy this product it's a ripoff and they are not there for the customer. They are there to rip people off. If you are still in the money back period. Please get your money back now. Instead of paying $1700 for a warranty that is worthless and then being offered a $300 slap in the face check for a repair that costs $2500. So with that math when you could get denied for a $300 claim they will say here is $5 to help you out with the repairs.
A total waste of money and time so DO NOT BUY!!!
I was told by the Ford service rep that the cost to repair the fixes would be $1500!! I was like, "good thing I've got this extended warranty". Well come to find out that EFG will only cover the $200.00 window motor replacement!! They said that technically it was some sort of blower motor controller that was making the blower motor malfunction and not the blower motor itself, so they wouldn't cover the cost or the diagnostic fee!! What??! This sounds like some "loop hole" double talk.
Of course I called and emailed and all I got was, "hey, you had 30 days to look over the coverage. If you didn't like it, you could have canceled it.". Wow, now that's customer service!! What's so crazy is that since I've gotten the warranty, I've paid Carchex over $1100.00 in fees! Had I not paid for the warranty, I would have had the money to get my truck fixed!! How crazy is that?!
They think they can just blow me off with "you should have read the contract" speech. Well, first I will be canceling this policy today and secondly I will be contacting the BBB, the Attorney General in Texas, the Irving local chamber of commerce and whomever else will listen. I'm so sick of consumers like myself getting screwed and these big companies think they can get away with it!!
STAY AWAY FROM CARCHEX AND ENTERPRISE FINANCIAL GROUP!! THEY SUCK, BIG TIME!!!
It’s sad to see such a blatant attempt at damaging our brand but at least it gives me the opportunity to point out some actual facts about CARCHEX that I am proud to share.
CARCHEX has been delivering an exceptional customer experience for over 13 years. Our focus on each customer has allowed CARCHEX to maintain an A+ Rating with the Better Business Bureau. As a result, in 2012 CARCHEX received the prestigious Better Business Bureau Torch Award and in 2011 CARCHEX was recognized as a Torch Award Finalist. The Torch Award is the BBB's most celebrated event of the year and recognizes local businesses that substantiate exceedingly high ethical practices.
I should also point out, one key difference between the Better Business Bureau and an online, anonymous, and unregulated complaints website is that the BBB’s main goal is to help resolve open complaints by investigating specific situations. In contrast, on complaints websites like this one, anyone can say anything they want about a company or individual and the website takes no action to verify the validity of the complaint or to help resolve any complaints.
A few more important facts about CARCHEX:
99.9% Customer Satisfaction Rate with our Extended Vehicle Protection Customers
Over 95% Of All Claims Approved based on all Extended Vehicle Protection claims submitted
Over $200 Million In Repair Bills Paid by CARCHEX and its administrator partners during the past 12 months alone
Further, CARCHEX is endorsed by or partnered with more trusted 3rd party industry experts than all of our competition combined. Each of these companies and individuals goes through an extensive due diligence process before partnering with or providing their endorsement to any company or product. These 3rd party experts include Kelley Blue Book, Carfax, RepairPal, CarBuyingTips.com, LendingTree, NEA Member Benefits, and America’s Trusted Mechanic for over 40 years, Pat Goss from TV’s MotorWeek.
My commitment to all of our customers is that I will continue to hold our company to the highest standards and personally get involved and attempt to create a resolution to any issue, denied claim, complaint or general concern brought to my attention where CARCHEX has not delivered the best customer experience. Simply email me at ceo@carchex.com or call me directly at 1-877-227-2439 ext. 1449 and I promise you’ll find a receptive audience.
When people abuse this type of complaint website they take away any value that may be gained from a legitimate post of a complaint. If you are an actual customer and do have a real complaint or concern please contact me directly so I can help to resolve your issue.
I was considering to purshase this warranty for a vehicle I just bought but reading all these reviews I am changing my mind.
They aside was a pre extentistomg problem.i have reported to state Atty office of Tennessee and the federal Atty as well.a class action suite need to be done.please buy from them.
Two months after my warranty went into effect my used vehicle showed mechanical issues. I took it to my mechanic and he found numerous things were wrong and needing repair. The bill came to $1800 for all the necessary repairs. But there were other minor issues which the warranty would not address nor did they address 90% of my repairs stating the issues were all "pre-existing"!!!
Having just bought the vehicle and not knowing it's history, how am I to know what problems would crop up under my new ownership? So I get the majority of the repairs denied because the previous owner did not care for the vehicle properly?? Is that fair?? I bought the extended warranty to cover any mechanical issues henceforth, not in hindsight! Then I'm told I should have gotten the vehicle inspected before purchasing it. Hello?? Who can see problem areas that are hidden under or behind the engine, transmission or fuel area when they are all encased??? The sources of the issues were found only after dismantling!! I certainly did not appreciate the condescending attitude of the claims reps one bit.
Thus, I decided to cancel the warranty as it was costing me nearly $2500 to cover what? In an older vehicle with mileage above 60,000 will everything that fails in this vehicle be considered pre-existing hereon? So I'm paying all this money for an extended warranty that will not cover much and I'm paying out of pocket as well? Does that make sense? Not!
So if you have an older vehicle, beware as you will be punished as I was for purchasing an older vehicle with "old" issues that you are not aware of and paying out of pocket.
I see in the contract that there is a $50 cancellation fee and if a claim was made, forget about getting your money back. I've been very misled and disappointed to find the ratings of this company are not justified nor merited. But to those who have newer vehicles, good luck!!
That was a LIE! I upheld my responsibilities as specified within the contract. Got all maintenance completed on time - oil changes, services etc. Now here comes the problem.
My car started acting up, the transmission failsafe sign came on and the transmission started slipping. Attempting to not cause further damage I immediately parked my car and called EFG to call in a claim to have my car towed to find out what the problem was. First problem: I was told that although my extended warranty is supposed to cover towing I was told that they could not approve a tow until they knew what was wrong with the vehicle. This in itsel is a confusing. How can I find out what is wrong with the vehicle unless I have it towed to the shop? Okay that wasn't covered I swallowed that deception. Secondly, my car then stopped having power - no start-up or power at all. So now after having the car towed to the shop at my expense - I was then told that I couldn't call in a claim at all because I did not have power to the car. I tried to calmly explain to them that how can I give a diagnosis for what is wrong with the vehicle if they will not preauthorize the repair shop to make the diagnosis. Even better how can you diagnosis a vehicle without power? Really!
Okay, once again I stomached being RIP Off by this company! So I paid for that. The repair shop determined that the power failure was caused by a electrical amplifier was remaining on in the car after the car was stopped causing the battery to drain. I attempted to call that repair in and was told basically, "So Sad/To Bad" because that too was not a covered item. Because the car had no power at all - the fault codes for the transmission that appeared prior to the car going dead and having trouble no longer showed up. I insisted to the repair shop that there was something going on with my transmission and after careful inspection. I was advised that there was a leak in the mechatronic sleeve and transmission pan. Again, I was told that the extended warranty did not cover parts only the entire item (i.e. the transmission) and because no codes were being shown that the transmission could not be called in and the transmission pan and mechatronic sleeve were - Not Covered.
One week later - LOW AND BEHOLD the same transmission failsafe sign comes on. I wasn't even worried-because surely after me paying $2,800 to have the transmission pan and mechatronic sleeve replaced - in order to make sure that I uphold my part of the contract and have any repairs completed immediately that the company would FINALLY uphold their portion of this warranty and replace my transmission. No such luck! The company now states that although the car needs a new transmission that it won't be covered because the failsafe in the transmission was because of a non-covered part. (i.e. the mechatronic sleeve and transmission pan). What a Load of Bull and this company is a RIPOFF to the 1,000th degree. When we called in the claim they sent out a inspector that test drove the car for 10 minutes. Never had the transmission sent out or torn down to determine the actual reason for the failsafe/faulty sign. I attempted to call the company with no response and only told that a supervisor would contact me. I contacted BMW and was told that BMW Transmissions cannot be repaired - only rebuilt or replaced and that they have lifetime transmission fluid. Upon speaking to my mechanic and BMW I was advised that there was no way that the transmission fail was caused by the leak in the transmission pan or mechatronic sleeve. Whereas, BMW's have a sensor that would immediately come up on the dash indicating the transmission oil level low and cannot be turned off. There has never been such a light nor is there, to date. Therefore, the transmission failure has to come from another source.
I've contacted the BBB and filed a complaint and plan to pursue this issue further because I would gladly agree to have the transmission sent away to a 3rd party to determine the actual source of the failure and do not believe that such a problem and/or determination can be made honestly with just a 10 minute test drive and a visual lookover. I understand that times are hard but this company is a RIPOFF THAT TRIES TO SCAPEGOAT THEIR RESPONSIBILITY TO LIVE UP TO THEIR END OF THE CONTRACT AT ALL COST!
I called them to see what their reason was, and they said they did not have an inspector in that area. I think they should have known that when they took the order. I cancelled the order.
They wasted three days of my time, and inconvenienced the seller. They should have honored their confirmation.
Look elsewhere for a pre-purchase inspection report.