Terrible staff and service

ComplaintsRestaurants & BarsPizza Hut Collingwood

Complaint

0
JN
Country: Australia
I came into your Pizza Hut franchise in Collingwood on Friday night at approximately 8:40pm and asked how long it would take for me to retrieve my order. The man told me 8 minutes therefore I made my order as my next tram was due to arrive in 15 minutes. Once my order was taken the man left and staff were standing at the back talking. It took about 5 minutes for them to pull out the pizza bases and top them up. I'm astounded at the fact that there was no one present to keep staff on track. It was very irritating standing there being the only customer, watching, and waiting for my pizza to magically appear. This Collingwood store is very poorly staffed and it saddens me that this occasion will be my last. I won't be ordering from another pizza hut again as the service and the quality of the pizza I had received was not worth the 20 minute wait in frustration.

Comments

  • 0
    JR
    Yes, I use to enjoy Pizza Hut too.  But, one day I went in and it is so nasty to me for staff to play with my pizza without plastic on their hands.  Being a woman, we know what we do in the bathroom and we know what men have to do.  There was one staff, who was a Black man, that had plastic on his hands.  I can probably understand it, but when the accessories are being put on, I do not want raw hands touching my food.  It just makes me feel sick about it!  The one that was making my pizza was patting it:  SO NASTY!

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