Can't Cancel Service
Complaint
Greg Gossett
Country: United States
THIS IS EXTORTION!
After several years of leasing a Dish TV system, our system failed in May of 2007. At this time we called Dish Network and were told that for $75 they would send someone to check on the problem. We elected to not take them up on their offer, but to cancel our service instead. We continued to receive a bill the following month. We then called back and after a great deal of hassle from the customer representative, I made it perfectly clear to the representative that we wanted our service cancelled, period! For the next few months we did not receive a bill from Dish Network, everything was fine. Then the first of 2008 we started receiving Dish Network bills again for service we had cancelled several months earlier. We immediately began receiving automated calls from Dish demanding payment with a phone number to call. When we called the number Dish had provided, the only two options: Press 1 if you have already paid your bill, Press 2 to pay your bill. Not much help. We then received notice that our account would be turned over to a credit collection agency.
DISH TV is attempting to extort money from customers who have cancelled service using the threat of damage to their credit ratings.
This is my first stop in a crusade to expose DISH Network and their unethical, if not criminal business practices.
Does anyone have a similar experience? My bet is there are many of us.
Write your local better business bureaus, state officials & FCC etc
After several years of leasing a Dish TV system, our system failed in May of 2007. At this time we called Dish Network and were told that for $75 they would send someone to check on the problem. We elected to not take them up on their offer, but to cancel our service instead. We continued to receive a bill the following month. We then called back and after a great deal of hassle from the customer representative, I made it perfectly clear to the representative that we wanted our service cancelled, period! For the next few months we did not receive a bill from Dish Network, everything was fine. Then the first of 2008 we started receiving Dish Network bills again for service we had cancelled several months earlier. We immediately began receiving automated calls from Dish demanding payment with a phone number to call. When we called the number Dish had provided, the only two options: Press 1 if you have already paid your bill, Press 2 to pay your bill. Not much help. We then received notice that our account would be turned over to a credit collection agency.
DISH TV is attempting to extort money from customers who have cancelled service using the threat of damage to their credit ratings.
This is my first stop in a crusade to expose DISH Network and their unethical, if not criminal business practices.
Does anyone have a similar experience? My bet is there are many of us.
Write your local better business bureaus, state officials & FCC etc
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