Dillard's Online Ordering - Poorly Managed
Complaint
Susan Entwistle
Country: United States
I placed an order on December 26, 2010 for two clearance holiday items. My order went through and I was happy I was able to obtain the items without going out to the store. An hour later I phoned my sister and she logged on to the site and ordered the EXACT same items I did.
More than a day later I receive an email from Dillards stating that my order has been cancelled because the demand for the items was so high they are out of stock. I could live with that, but my sister, who ordered the same items more than an hour after I did, DID NOT HAVE HER ORDER CANCELLED!!!
I was able to speak to a woman in the order department who told me that online ordering with Dillards is a crapshoot, at best. What likely happened was that my order was handed to someone who wasn't as efficient (went to lunch, went out for a smoke, was checking their email, reading the newspaper in the crapper), while my sister's order was handed to an efficient warehouse employee who dutifully went to the shelf, pulled the items, and packaged them up.
By the time my warehouse order puller got around to looking for my items, they were gone. Does this suck, or what?
Orders should be filled in the order they are received, particularly when there is limited stock.
Dillards will not return my calls, my emails, and deletes my questions from their Facebook page (and they aren't inflammatory, as much as that is what I'd like to post).
Clearly, Dillards has as much respect for their customers as they do for their employees. This retailer truly sucks.
More than a day later I receive an email from Dillards stating that my order has been cancelled because the demand for the items was so high they are out of stock. I could live with that, but my sister, who ordered the same items more than an hour after I did, DID NOT HAVE HER ORDER CANCELLED!!!
I was able to speak to a woman in the order department who told me that online ordering with Dillards is a crapshoot, at best. What likely happened was that my order was handed to someone who wasn't as efficient (went to lunch, went out for a smoke, was checking their email, reading the newspaper in the crapper), while my sister's order was handed to an efficient warehouse employee who dutifully went to the shelf, pulled the items, and packaged them up.
By the time my warehouse order puller got around to looking for my items, they were gone. Does this suck, or what?
Orders should be filled in the order they are received, particularly when there is limited stock.
Dillards will not return my calls, my emails, and deletes my questions from their Facebook page (and they aren't inflammatory, as much as that is what I'd like to post).
Clearly, Dillards has as much respect for their customers as they do for their employees. This retailer truly sucks.
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