canceling membership a pain
Complaint
wiley
Country: United States
I guess you can't cancel a membership by phone, but you can key in a new credit card for membership. They told me it can't be done over the phone, since they are trying to protect my account. I most like won't be back, or I will wait a few more months into the fall to join again. I probably won't after the lousy customer service.
Comments
Be sure to mail certified, so you have proof they got your cancellation, and when, in case they continue to "accidentally" keep charging your card.
If they continue to charge your card after cancelling, you may have to file a fraud dispute through your bank, and block the card number to prevent further charges. In that case, also file a complaint with your state Attorney General.