Bad customer service
Complaint
Chris Davenport
Country: United States
My wife and I were going for an early anniversary trip to Las Vegas and Yosemite National Park. I booked a room on Expedia for a hotel in Las Vegas on October 11th to for our trip from October 19th to the 22nd with Expedia at A 1 Suites at Signature Condo Hotel. I am a gold member with Expedia and have used them for travel for about 10 years.
When we arrived to the hotel and checked in. we went to the room to find it a total mess and looking as if it had a party there and as if it was still occupied. Sheets strewn about, balcony door open, TV on, etc.., so we called out to see if anyone was there but there was not. I then went back to the front desk and I was informed that the room didn’t belong to A-1 Suites so they were under no obligation to assist and I would have to contact the third party that I booked it through. I called Expedia only to found out that the room was booked through a now a fourth party, AAA something. After over an hour of discussions with the front desk and Expedia to get some resolution and being unable to reach anyone at AAA to simply get the room cleaned, I had to make other arrangements. It was amazing that the front desk would offer no assistance, Expedia would not do anything, and they were not able to reach the “owner” of the room AAA for a day or more so I guess we were expected to stay in a filthy room with dirty sheets and all in an attempt to avoid missing the show we were there to see. So I basically had to invest over $1,000.00 with Expedia, Taxi fare there and back, the stress and frustration involved, and the wasted 2 hours of our time. After that, now we had to find another room for the weekend during a busy time in Las Vegas. So yet another $1,400.00 had to be spent for a room that we could stay in.
Needless to say, The response from Expedia on this matter is totally unacceptable. It is their corporate responsibility to work with reputable businesses and to stand behind their commitments. My vacation was stressful and ruined due to this situation and now I have to pay for that as well... I will contacted my credit card company to dispute the charge but the payment has already been made. I can only file with small claims court. As of now, I will also cease any business with Expedia and any of their affiliated companies and ensure that the six other travelers in my company follow suit. I am also joining the growing chorus of the negative reviews regarding poor, non-existent handling of this situation as well as the other times Expedia has screwed up my travel over the many years as a gold member.
Sincerely,
Former Expedia Customer
When we arrived to the hotel and checked in. we went to the room to find it a total mess and looking as if it had a party there and as if it was still occupied. Sheets strewn about, balcony door open, TV on, etc.., so we called out to see if anyone was there but there was not. I then went back to the front desk and I was informed that the room didn’t belong to A-1 Suites so they were under no obligation to assist and I would have to contact the third party that I booked it through. I called Expedia only to found out that the room was booked through a now a fourth party, AAA something. After over an hour of discussions with the front desk and Expedia to get some resolution and being unable to reach anyone at AAA to simply get the room cleaned, I had to make other arrangements. It was amazing that the front desk would offer no assistance, Expedia would not do anything, and they were not able to reach the “owner” of the room AAA for a day or more so I guess we were expected to stay in a filthy room with dirty sheets and all in an attempt to avoid missing the show we were there to see. So I basically had to invest over $1,000.00 with Expedia, Taxi fare there and back, the stress and frustration involved, and the wasted 2 hours of our time. After that, now we had to find another room for the weekend during a busy time in Las Vegas. So yet another $1,400.00 had to be spent for a room that we could stay in.
Needless to say, The response from Expedia on this matter is totally unacceptable. It is their corporate responsibility to work with reputable businesses and to stand behind their commitments. My vacation was stressful and ruined due to this situation and now I have to pay for that as well... I will contacted my credit card company to dispute the charge but the payment has already been made. I can only file with small claims court. As of now, I will also cease any business with Expedia and any of their affiliated companies and ensure that the six other travelers in my company follow suit. I am also joining the growing chorus of the negative reviews regarding poor, non-existent handling of this situation as well as the other times Expedia has screwed up my travel over the many years as a gold member.
Sincerely,
Former Expedia Customer
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