Bally's misleading me about membership

I get an ad from Bally's asking me to sign up for $9.99 a month.  I think that's reasonable so I go to my local center to sign up.  The young lady behind the counter asks me if I've been a past member and say I have been, but it's probably been 8 years since.  So she gets the great idea to renew my membership rather than sign me up for $9.99 per month and she is able to save me $20 for the year.  I say great!  So a couple of days later, when I have a day off from work, I go to Bally's to get a workout and the same young lady who just signed me up tells me I can only work out Wednesday, Friday or Sunday because I renewed the same limited membership I originally had with Bally's.  I work weekends and if she had mentioned that when she "renewed" my membership, I would not have agreed to this renewal.  Then she tells me to call contact their membership services to either cancel or see if I can upgrade my membership.  I have been trying for two days now to speak with someone at Bally's member services without success.  I just held for 66 minutes without success.  And now I remember why I signed up with 24 Hour Fitness all those years ago instead of renewing with Bally's:  It's their complete of customer- or member-service.