Worst refrigerator ever

This is the worst refrigerator I've ever owned.  The buttons on the front for water and ice have totally lost the printed words.  When I called the Whirlpool service line and waited on hold twice for 15 minutes each to talk with customer service, they said it was a "cosmetic" issue and was not covered under warranty.  After owning this marvel for 5 months, we now have to guess which button to push for water and which for ice.  We also keep turning down the temperature for the freezer because our food in the refrigerator freezes.  Nice!  Frozen eggs and lettuce!