A&E takes forever to get anything done

ComplaintsAppliancesA&E

Complaint

0
Mom-wo-dishwasher
Country: United States
Our Kitchenaid dishwasher broke 2 weeks ago, and A&E came out twice, doing NOTHING either time.  The first time they said it's not covered and left. The second time they agreed it was covered but said they didn't have any parts with them.  They ordered the parts, and I waited a week, only to then hear that hte parts were on back order and that it'd take another 3 days to let me know when they would arrive. Only then could we set up an appointment.  The service is a joke.

Avoid using A&E at all costs.

Mom-w-no-dishwasher

Comments

  • 0
    Melanie
    Hi Mom-wo-dishwasher. My name is Melanie and I am a representative with KitchenAid. I apologize about the concerns you have experienced with your dishwasher.  If you need further assistance, please provide your name, user name, the name of the site we contacted you on, your phone number, your address, the full model number and serial number of the dishwasher, and this reference number of 23245C, and will review these concerns further. Thank you, Melanie

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