Fulltrack services forcefully being thrust on my mobile phone
Complaint
Sangeetha C
Country: India
Hi
Since dec 2011 airtel has activated VAS on my mobile. Inspite of repeatedly asking airtel that I dont want this service I find that airtel is activating this on a daily basis and deducting Rs 2 for the same. I have logged about 10 compliants apart from the numerous calls I have made to airtel asking for this to be unsubcribed - yet i find that i get a message from them daily stating that this has been activated. One agent mentioned that this service has been activated on my mobile by default. To date I have been charged about INR 2000/- for this nonsensical service.
I will now approach the consumer court as I am left with no option. Additionally I am out of no choice now exiting airtel for another service provider.
Thx, Sangeetha
Since dec 2011 airtel has activated VAS on my mobile. Inspite of repeatedly asking airtel that I dont want this service I find that airtel is activating this on a daily basis and deducting Rs 2 for the same. I have logged about 10 compliants apart from the numerous calls I have made to airtel asking for this to be unsubcribed - yet i find that i get a message from them daily stating that this has been activated. One agent mentioned that this service has been activated on my mobile by default. To date I have been charged about INR 2000/- for this nonsensical service.
I will now approach the consumer court as I am left with no option. Additionally I am out of no choice now exiting airtel for another service provider.
Thx, Sangeetha
Comments
This is to inform you that your concern listed on 26 Sep 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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