Rude phone calls

ComplaintsCollection AgenciesSunrise Credit Services, Inc.

Complaint

0
L
Country: United States
They call once a week, one agent calls saying What's up, then tells me I told them I was going to send money when I never made any plans.  He then continues to tell me I told them I was sending them money with my Visa, when I didn't even have a card at the time. I asked that they not call anymore and he tells me they can call me everyday if they wanted to because it's not against the law.This week an agent agrues with me telling me I'm stalling and I'm wanting his apathy, and continues to yell at me. I asked for his managers name and number, and when I called  he answered acting like his manager, having total disreguard of my complaints, and hung up on me!

Comments

  • 0
    tj
    | 1 reply
    This debt collector has been showing up recently in connection with deceptively forced renewals of magazine subscriptions for various Hearst magazines.

    https://complaintwire.org/Complaint.aspx/QYjwcE8lwADWrQjMbBxXig

    Harassing, abusive, or deceptive collection is not illegal (violating FDCPA, as well as state debt collection laws), but is often an indication that the underlying debt is suspect, and knowing this the debt collector is using illegal tactics to overcome expected disputes from consumers.

    What alleged debt do they claim they are collecting on?
    • 0
      againt you asswhipe collector replies to tj
      Contact an attorney, do not talk to any of this  people, use an attorney specialized like link below, Find one that you are confortable with.  they will give you small payment based on amount due. They need to prove and have all documentation that you owe oney, majority of this [***] do not.
      http://www.roseconsumerlaw.com/?gclid=CN6N7e3DsdICFdi1wAodX1QKrQ#!blank/g2l4f
  • 0
    tj
    Correction:

    Harassing, abusive, or deceptive collection IS NOT ONLY ILLEGAL (violating FDCPA, as well as state debt collection laws), but is often an indication that the underlying debt is suspect, and knowing this the debt collector is using illegal tactics to overcome expected disputes from consumers.

    What alleged debt do they claim they are collecting on?
  • 0
    tj
    | 1 reply
    Complaints show up in connection with invoices for unordered magazines.
    There appear to be 3 patterns:

    1)  Invoices for unwanted subscriptions to Playboy.  It appears that anyone can put someone's name on a Playboy subscription card and send it in, or similarly sign someone up online.  This may be resulting in high levels of bogus joke or harassment subscriptions.  Magazines are generally not shipped until payment is made, and Playboy is reported to cancel on request.  Some complaints indicate that the payment demands vaguely threatening collection may be connected to this debt collector.

    2)  Invoices for unwanted subscriptions for various other magazines, many from either Hearst or Conde Nast.  Again, it appears that there is nothing to prevent anyone from signing up anyone else, online or via sending in a card.

    3)  Invoices for unwanted renewals.  It appears to be a common practice in the magazine publishing industry to manipulate renewal notices and billing timing to force current customers to renew even when they choose not to, alleging automatic renewal policies, providing no notice of when subscriptions are about to end, then ramming through a renewal through a last minute letter claiming the consumer "agreed" to it, with no advance notice of terms or date to allow timely cancellation, followed by collection threats.  Complaints indicate this debt collector may be a participant in this type of deceptive renewal mini-scam in connection with several magazines, "helping" the publisher retain its "customers".

    https://complaintwire.org/Complaint.aspx/QYjwcE8lwADWrQjMbBxXig
    https://complaintwire.org/Complaint.aspx/f6rmZ9FotAAmwgjMX4LhBg
    https://complaintwire.org/Complaint.aspx/mg-jepamZwAXggjJfBfDwA
    • 0
      againt you asswhipe collector replies to tj
      Contact an attorney, do not talk to any of this  people, use an attorney specialized like link below, Find one that you are confortable with.  they will give you small payment based on amount due. They need to prove and have all documentation that you owe oney, majority of this [***] do not.
      http://www.roseconsumerlaw.com/?gclid=CN6N7e3DsdICFdi1wAodX1QKrQ#!blank/g2l4f
  • 0
    tj
    In general, whenever you receive an invoice for any product you did not order, you should file a complaint with the U.S. Postal Inspector.  

    It is illegal to send invoices for unordered products, or solicitations deceptively designed to appear to be invoices, through the U.S. Mail.


    In addition, whenever you receive any letter from a debt collector, you should avail yourself of your FDCPA dispute rights to determine whether the alleged debt is even legitimate.  To best maintain your rights, send a letter within 30 days of receiving their first letter, disputing the debt and requesting that they obtain and send proof you owe it.  Send that letter certified return receipt requested.

    Report all harassment, abuse, or attempts at fraud or deception, to FTC, and your state Attorney General.
  • 0
    tj
    | 1 reply
    Numerous complaints of deceptive marketing connected with unauthorized fraudulent subscriptions created using consumer information captured from context and "sweepstakes" entries.  

    Mostly Hearst.  Sunrise Credit is mentioned in one such case.


    http://contests.about.com/b/2009/11/09/be-ver ... sweepstakes.htm
    • 0
      againt you asswhipe collector replies to tj
      Contact an attorney, do not talk to any of this  people, use an attorney specialized like link below, Find one that you are confortable with.  they will give you small payment based on amount due. They need to prove and have all documentation that you owe oney, majority of this [***] do not.
      http://www.roseconsumerlaw.com/?gclid=CN6N7e3DsdICFdi1wAodX1QKrQ#!blank/g2l4f
  • 0
    tj
    In effect, this is similar to "pop-up discount" scams, since the consumer information provided for one purpose is being used for another, in a web context where the deception is "deniable".

    The difference is that since they don't have consumer bank or credit information, to monetize the deception, they would have to pressure the consumer to provide that, hence the claim the consumer has "agreed" to a subscription, and the involvement of a debt collector.

    The pattern of complaints includes repeated reports that people signed up for contests, intentionally choosing NOT to subscribe to offers made as part of the contest entry, yet found themselves billed for the subscriptions anyway, followed by collection letters.  

    It appears the contest webpages and their actions have been constructed in a deceptive manner, or for the deceptive purpose of gathering consumer information to be used to deceptively create "subscriptions".
  • 0
    tj
    Here is an attorney in NY who claims he has reached several settlements with Sunrise under FDCPA.

    http://www.complaintsboard.com/complaints/playboy-c350.html

    "...
    3 days ago by   Attorney Harvey Rephen    

    Hi, I'm a consumer advocate in NYC. I have settled several cases with Sunrise under the FDCPA. If you would like free advice or representation feel free to contact me.
    Regards,
    Attorney Harvey Rephen,
    212.796.0930
    consumeradvocatenyc@gmail.com
    ..."
    http://mharveyrephenlaw.com/
  • 0
    Pati
    | 1 reply
    They are also liers one says we have 2 days to pay then the next says the offer is good now or it will be a refusal to pay.... they are ignorant and unable to speak proper English... when i spoke to the supervisor about  the matter she said Maam, everyone speaks differently...."    There is not an opportunity to even speak due to the rudeness and lies.
    • 0
      againt you asswhipe collector replies to Pati
      Contact an attorney; do not talk to any of this people, use an attorney specialized like link below.
      Find one that you are comfortable with.  They will give you small payment based on amount due. They need to prove and have all documentation that you owe money, majority of this [***] do not.
      http://www.roseconsumerlaw.com/?gclid=CN6N7e3DsdICFdi1wAodX1QKrQ#!blank/g2l4f
  • 0
    Pati
    | 1 reply
    They are also liers one says we have 2 days to pay then the next says the offer is good now or it will be a refusal to pay.... they are ignorant and unable to speak proper English... when i spoke to the supervisor about  the matter she said Maam, everyone speaks differently...."    There is not an opportunity to even speak due to the rudeness and lies.
    • 0
      tj replies to Pati
      "a refusal to pay" is just a common deceptive debt collection phrase, used to make it sound like you've somehow done something REALLY REALLY BAD.

      What it really means is that you are talking to a liar who will con you if they can get away with it.
  • 0
    againt you asswhipe collector
    Contact an attorney; do not talk to any of this people, use an attorney specialized like link below.
    Find one that you are comfortable with.  They will give you small payment based on amount due. They need to prove and have all documentation that you owe money, majority of this [***] do not.
    http://www.roseconsumerlaw.com/?gclid=CN6N7e3DsdICFdi1wAodX1QKrQ#!blank/g2l4f

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