Activation of services and deduction of money without prior permission

ComplaintsCellphone ProvidersAirtel Movie Alert

Complaint

0
Bhargavi chatterjea Bhattacharyya
Country: India
I suddenly received an airtel alert stating that I have chosen MOVIEALERTSP_1.5 on my airtel and I am being charged Rs 1.5 per day. I never subscribed to this alert and will appreciate if the above service is unsubscribed. I have never expressed any desire to activate such services, kindly do not do such things again without my prior permission. I was woken up at 5.45 by this unwanted message. When I SMSed 54321 to discontinue the service, I received a message from them stating "not active for this service". Then I SMSed 121 with the request "STOP' and I was told that there are no active services. But, I had Rs1.50 deducted from my balance for this moviealert which I did not subscribe to in the first place.
Mobile Number: 9831728197. Date 4th May 2012.

Comments

  • 0
    airtel
    Dear Mr. Bhattacharyya,

    This is to inform you that your concern listed on 04 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
            
    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  • 0
    airtel
    Dear Mr. Bhattacharyya,

    This is to inform that your concern listed on 04 May 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
            
    Regards        
    Rakesh Ranga    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd    
    airtelpresence@in.airtel.com
        
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  • 0
    airtel
    Dear Mr. Bhattacharyya,

    We would like to inform you that your concern listed 04 May 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga        
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS
  • 0
    Anjan
    The same happened to my number .. I am receiving unwanted MOVIE alerts, charging Rs 10 for 10 days. And  they deduct money without any prior permission. Just recv messages like more money will be deducted for next many days. What kind of [***] is this ??

    File my complaint also ... phn number : 9954349778

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