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ComplaintsBanksBank of America Home Loans

Complaint

0
John Barnum
Country: United States
I have writtten the Board of Directors and officers  of bank Of America on three occassions , this after numerous attmepts to get a full statment on my mortgage , they are posting payments wrong and making up escrows that do not exist , they are so incompetent it is beyond belief . These incorrect postings most recently led to my credit score getting reduced , this bank really knows how to piss people off and they wonder why ??? I hope the some of the incompetent crew gets wind of this , but I assume my next step is to visit a branch face to face because the phone or letters even to the Board who you would think should care does not, best advice stay away from their stock if this is how they run an operation !

Comments

  • 0
    Max  BAC fha/va home loan servicer
    John,

    Call 1-800-669-0102 and that get's you right to home loans.  It is very easy for us to send you every invoice and all documentation from day one if you would like.
    We certainly don't want to hurt peoples credit scores, if you think about it, if people's credit scores go down then the Banks will make no money because we have nobody left to do business with.  Let's not be rash as you are being.
    There is a solution to every problem.  You may have got a misinformed rep., someone new, but we can prove what we say when people call.  And as far as Escrows go, we have nothing to do with them at all.  Escrows cannot be added onto a loan by the Bank.  This is how you set up your mortgage when you closed on it and we have that original deed and title document also I'm sure.  It sounds to me like your upset that your escrow changed.  Well dude, taxes go up and down, and your homeowners insurance goes up and down and that is going to reflect in the next payment.  This is what Bank of America is PAYING EVERY MONTH FOR YOUR HOME WHETHER YOU PAY US OR NOT, taxes, and insurance.  There is obviously more to your story that you are not telling and are just blowing off steam.  That;s totally understandable too with mortgages being what they are.  Also remember, Bank of America only services your mortgage, we do not own that home or that loan.
    Please call them calmly and get this all resolved, it won't take long.

    Hope it Helped,
    Max

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