Complaint

0
Chantel Walker - Randall
Country: South Africa
To Whom It May Concern:


I went to the KFC in Rooihuiskraal, Gateway Centre a few weeks ago. I wanted to order ice creams for me and my family (6 people), the staff told us the ice cream is not right. Then again a few weeks after the ice cream incident we wanted to buy a meal with milkshake, again we were told there is no milkshake. Saturday morning (the 14th of June 2008) we wanted to order Twisters, again we were told there is no folders for the Twisters.

I’m very disappointed in the KFC, every time we want to order something, they don’t have it in stock or there is something wrong.

We really love KFC and we eat it a lot, but if this is the service we get, we’ll rather support another KFC.

Comments

  • 0
    Janet
    No More eating KFC


    Guys seriously I have been hearing far too many bad stories about KFC lately and I really think it is something that we need to keep in mind.  I also know that this is not made up as one of these people is a very close friend?



    --------------------------------------------------------------------------------

     

    Sorry that you did.  I also had an incident with KFC at Overport.  I was there with PJ and some of his friends and one of the boys got the incorrect change and the staff were disgusting the way that they treated this young man.  I then (as the adult) stepped in and proved to them that he wasn't lying because the change was the only money in his wallet and I showed them they had short changed him.

    However, during all of this, the staff member that I was dealing with was so insolent that I demanded to speak to the manager and she would not call him, so I took it upon myself to go around to the back to look for him.

    When I walked through the kitchen to try and find the manager, this is what I observed:

    One staff member was packing away uncooked food and dropped the food on the floor and nonchalantly picked it up and carried on packing it away in the fridge.  She would not take it out of fridge and throw it away when I asked her to.  There were open rubbish bins near the tables where the food is prepared, where the food was uncovered in the rubbish bins and had spilt over onto the floor where cockroaches were having a feast and the flies were buzzing around happily. The floor of the kitchen was littered with old food that was being trampled by the staff.  Not one single staff member who was involved with preparing the food had any type of cap on their head to prevent hair dropping into the food.  Only two staff members were wearing gloves.  None of the staff involved with food preparation had aprons on........

    IT WAS DISGUSTING

     

    I think you should pass on these stories to all our friends and make sure that they understand what they are eating when they go to a KFC outlet.

     

    Cheers

    Karen Neuteboom

    S.A. Mercantile

    17th Floor, Maritime House

    Salmon Grove

    Durban . 4001. South Africa

    Telephone:    (031) 3017791

    Fax:               (031) 3014471

    Cellular:          083-6353115

    Email:             karen@samerc.co.za

     


     

     


    hi Morgan

     

    I too had a run in with KFC.This time it was the outlet in Merebank near Natraj Centre and we ordered the full meal with mash & gravy. We got our order and went home to eat, halfway through the meal we remembered that we had forgotten to dish the mash and gravy.Only then we discovered that the mash and gravy was infested with worms, I was furious, so I returned to the store where I had bought the meal.The manager begged me not to make a scene and even offered to refund me and give me a KFC bucket of chicken.She stated that the mash and gravy was kept in the fridge at night and warmed during the day.I did not want to cause too much of a scene as she was very apologetic about the matter, so I left, cash in hand and vowed never to buy from that store again.

     

    Dean  


     

    Hi

     

    Anyone of you could be a victim of this and you not aware you have eaten worms . Please be careful... let your friend know..

     

    THE INCIDENT
    On Saturday 27/01/07, @ about 18:00, I bought KFC at Commercial Rd, in Durban, and when I was eating my last two pieces from an eight chicken pieces from KFC, I discovered that the meat have worms inside. I phoned KFC customer service on Sunday morning and on four occasions the agents were dropping the call on me. I then drive all the way from Umlazi to Durban Commercial Rd, KFC to submit my complaint, the manager, staff & customers in the store they all witnessed the worms in the meat. It took the manage 30 minutes to come back to me, and she advised me someone from Customer service will contact me with feedback. I left the store and waited the whole day with no response from KFC. I then called again late that day and was advised to take the meat back to the store, and had to travel again and waste my airtime to phone them. Who is going to cover all these costs? I took it back and again was advised, I will be contacted by customer service, and up until now I'm still waiting to hear from them.
    I'm so disgusted with KFC, and I urge everyone to take careful look at the meat you buy from KFC, because you could be eating worms and no one will care.

    Mrs. P.K. Singh
  • 0
    Lydia
    | 1 reply
    Last night 2nd September 2009, me and my daughters would like to buy KFC on our way home at the Wierda park branch near Centurion.  We standing like half an hour in the qeue and notice that the some of the tables were dirty and empty packets laying around and because it was beginning of the month.  When we at last get at the counter, my daughter would like to order a hamburger meal with milkshake and chips.  It was told to us that there is no milkshake stock available and would we like to have cooldrink, I said it is fine but back in my mind I know the price of a milkshake is more than a cooldrink which I was not really happy.  When I like to pay with a card, it was told to us that the card machine is not working, waisting time at KFC and then they can't even help us, I just turn around and walk out.  How many people must stand in the que without any cash and normally paying by card and told them that the company can't help them, I was furious.  Even my youngest were asking for milkshake and she can't have it.  What if I stand in the drive in que and on the last minute tell me that they can't help me because the card machine is not working.  I am mom alone and working full time, got home late last night and the idea is to get take away to save time and energy ad home, well when we arrived at home make some boiled eggs with toast.  What a poor service on the end of the month.
    • 0
      buzz replies to Lydia
      That KFC is the crapiest ever. The machines never work. I had the same incident about the cards. On 27/11/2013 they put in the DRIVEtru the sign that their machines do not work in the drivetru. We must only pay by card at the counters. Ok, then i get off the car and go in. Looong queue. I get in and i want to order. "No", "we dont take cards", i answer: u f&^%*&g stupid. What does it say outside on that SIGN??? Now i have to go and draw money first. Then again wait in the line coz all the online thing is gone, they have to write on tissues your order and then calculate with a small desk calculator... Diabolical.... You get the shitties staff working at KFC, they work 2 weeks, then new ones come in (dismissed, absconding whatever). An employee of ours worked there. She was sick and tired of the chicken they had to pay off when the chicken "dissaperead" from stock... Salary deduction of chicken every month.... Of course the staff doesnt give a crap about customers.
  • 0
    monique
    Hi

    i odreder a kfc haiwaiian twister last week thursday i had the same twister the night before after my twister that i had on thursday i am still in bed with food poisoming i suggest that KFC CENTRURION get their act together i threw up on friday morning early and it came out green and all i had was the twister i have  eaten kfc since the age of 8 and i will from now on not touch anything that comes from kfc and i will tell everyone i know to not eat it eaither GET UR ACT RIGHT BEFORE U POISON MORE PEOPELE!!!!!!!!!!!!!!!
  • 0
    DIVESH
    It's another tragic story about KFC....I visited in KFC on 1st of January...and ordered 1 chicken bucket with around 4 snacks...I paid that bill by debit card....and that person debited it twice...and showed me only 1 slip which I signed... later when I got my bank statement it showed me the amount was debited twice...when I went to that KFC Noida branch again the person over there said that there server has been shut and they cannot check it...he said they will get back to me on my mobile no....the detail I gave to them even showed my bank statement...but there was no reply from that store manager....

    This is what KFC ppl r doin

    Be aware next tym when u r givin ur debit/credit card to KFC ppl...

    They can chew ur money...

    Thnx
    Divesh Mahajan
    9868028969
  • 0
    jOKE
    HI,

    To the management of KFC Rooihuiskraal, Gateway Centre. can you tell your staff, especially esta. she must just try to be friendly and understand customer service. she's so un helpful. she must not charge people by a look. she's there to work not to be ruud to customer. MOST OF THE CUSTOMERS ARE BAD ABT U
  • 0
    Advice
    The manager should be the one who takes the heat not the worker, maybe she isn't aware of how she poses herself and maybe she hasn't been taught the customer mania.
  • 0
    Pierrette
    I have had numerous bad experience at Westville, Welkom, Amanzimtoti and the new airport. There is no one to complain to. We are now starting a website as we have no other recourse. www.kfcsasux.za.net This will go live soon. keep checing it out. There is also a Bad service page on Facebook where there are a multitude of complaints.
  • 0
    Chicken
    I went to a KFC recentely, about 3 weeks ago in Lenwood, California, I sat in the drive thru for 20 minute (with no one in front of me), guy comes to the window almost angry about why I was staring in, I paid $4+ dollars for a chicken wrap, dollar menu sandwich, never got it, they 5 minutes go by, they tell me to pull forward, I waited another 5 minutes, went inside, they couldn't find my order, I demanded my money back, they were serving the people outside, then they all vanished for a minute back in the cooking area, I had to be somewhere, I was now running late, I left, complained at the KFC website, never heard a peep. I haven't been back to KFC since.
  • 0
    Im not ghetto
    Why do you write that way.

    It seriously took me 10 minutes to try to solve your silly "riddle"

    Get your act straight. And next time, just call your bank.
  • 0
    James
    Ultimately yes, it should rest with the manager if service is sub-par. however if the service is plain rude and arrogant then it should rest with the staff member. Customer service is common sense. If you have no idea how to treat those people paying your wages (customers) politely then you are in the wrong industry and need to find a job where you aren't on the front line with customers. Simple as that.

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