Deactivate EASY SEARCH subscription service

ComplaintsCellphone ProvidersAirtel

Complaint

0
Umesh NK
Country: India
My AirTel prepaid number is 9880727328. I did not activate EASY SEARCH Service, and still i am getting SMS from AT-AIRINF everyday and 1 Rupee is deducted from my account. The sms is as follows : "You have been renewed for EASY SEARCH subscription service from AIRTEL. You have been charged Rs. 1.0.". I had called Customer care, and they told that no service is activated on your mobile. But, I am getting this SMS daily from more than a month now. One more strange thing is that there is no option to reply back to that message. I called Customer Care today too and they replied that no service has been activated on your mobile. Please deactivate the service as soon as possible....

Thanks & Regards
Umesh

Comments

  • 0
    Airtel Presence
    Namaste Umesh,

    This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
            
    Regards        
    Saurav Ahlawat    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd    
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
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    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
  • 0
    Airtel Presence
    Namaste Umesh,

    We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com

    Regards
    Saurav Ahlawat        
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.presence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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