Customer Service
Complaint
Mel Reed
Country: United States
My 3 year old LG Washer's magnetic board is bad. Called A & E on a Monday,
the tech came out said the board was bad, called and ordered a new one and left. It took one week for it to arrive. The tech came out to install it,
they had sent the wrong board. Service Tech left and never said a word.
I called and was told the wrong part had been sent a new part would be ordered. I complained and finally after 15 calls was told they would expedite part and service would be on Saturday. Friday the part hadn't
arrived I called Customer Service and was told they decided not to expedite
the part, it wasn't an emergency. The part should take another week and then I can call and schedule an appointment. Do not buy an LG Product and don't waste your money on a service contract.
the tech came out said the board was bad, called and ordered a new one and left. It took one week for it to arrive. The tech came out to install it,
they had sent the wrong board. Service Tech left and never said a word.
I called and was told the wrong part had been sent a new part would be ordered. I complained and finally after 15 calls was told they would expedite part and service would be on Saturday. Friday the part hadn't
arrived I called Customer Service and was told they decided not to expedite
the part, it wasn't an emergency. The part should take another week and then I can call and schedule an appointment. Do not buy an LG Product and don't waste your money on a service contract.
Comments
We apologize for the delay you are experiencing with getting your washer repaired. It is our goal to service our customer’s products in a timely manner and this is clearly not being done for you. My name is David and I work for the A&E Solutions team and we want you to know we are here for assistance. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the washer is listed under and we will contact you directly. In addition, please include the screen name used to post here so we can reference to your case.
Thank you,
David V.
Senior Case Manager
A&E Solutions