Mayan Palace Timeshare Scam

ComplaintsCruises & ResortsMayan Palace Timeshare Scam

Complaint

0
Sandra Bones
Country: United States
We purchased The Grand Mayan 3 months ago. The sales person convinced us it was a great investment in that Wyndam would guarantee the rental of our weeks for the next 5 years. Thus we would recoup our investment in 5 years. He also assured us that after 2 years the company would buy back our membership for 65% of the Fair Market Value. None of that was in writting & we signed all the contracts. Of course none of that was in the contract & none of it is true. We put $10.000 down on our credit card & owe them the balance. The only saving grace is that they gave us an adendum to say we only pay the maintenance fee when we reserve or space bank the week. They did a few other shady things. I have not yet called The Grand Mayan to start complaining. Is it worth it?

Comments

  • 0
    John Moritz
    Mayan Palace is a joke, they have the worst customer service ever, they will not resolve anything. I suggest you to call PROFECO, the Mexican's consumer protection agency, to see what you can do against the company. I will also suggest you to read this article about Mayan Palace and the fraudulent sales tactics they use:

    http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
  • 0
    Grupo Mayan
    Dear Sandra,

    We kindly ask you to get in touch with us so that we can address all issues you have with your membership in our Club. Resolution is best handled by speaking with each other. We would like to be given the chance to clarify your specific concerns.

    It is significant to remark that as stated in the contract, the company makes no representations regarding the market for vacation ownership rentals, nor recommends buying this product for rentals or investment.

    So forth, please contact us and allow us to resolve your issues. You can call us at 1-800-292-9446. We would very much like to know who you are to provide you personalized assistance.

    We work very hard to provide the most spectacular vacations at the best resorts in Latin America. We encourage you to visit us again and make the most out of the benefits acquired with your membership.

    We truly appreciate your time.

    Sincerely,
    Alín Ginés
    Customer Support Representative.
  • 0
    Mia Thompson
    Common Complaints:

    The salesperson will claim that they can resell the client's previously owned timeshare for a large sum of money and the purchase of the Mayan timeshare will be covered by this resale.
    Salesperson offers an equity exchange or trade-in program.
    The salesperson says that they will rent out their Mayan weeks for a large profit and issue a check to the client within a few months so that they can pay off the timeshare with the rental income.
    Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable, and they are then persuaded into a downgraded membership.
    http://www.timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/
  • 0
    Samuel Snead
    | 1 reply
    There is some hope if you act fast enough to get out of the contract.   I had asked about a rescission clause prior to finalizing the contract and then took the contract with me and carefully read it. After determining that most of what they had stated were misleading or flat out lies I requested, in writing, that they rescind they contract and refund my deposit.   As long as you follow the contractual terms to rescind (cancel) the contract - send a letter via FedEx or UPS to the address listed in the contract within the 5 day cancellation period - they will refund your deposit.  Otherwise, you'll have to complain loudly and often on websites, twitter and Facebook.  They did attempt to tell me I had to come back to the Mayan Palace to fill out some paper work to release me from the contract - they did this both over the phone and in writing.   I let them know that I would only follow the rescission clause in the contract to cancel.  I also stated that all further communication would be in writing.  At the same time I disputed the initial deposit on my credit card and let the Mayan Palace parent company , V.C. Resorts,  know that I had done that was well.   They processed the refund within about 20 days of signing the contract.
    • 0
      Eddy replies to Samuel Snead
      Do you think i can still get out of the contract even though i did not ask for a rescission clause like you did.
  • 0
    Barbie Monroe
    Thousands of International travelers, particularly from the US and Canada, have fallen victims of timeshare fraud while vacationing. Resort developers hire skilled salesmen to represent their timeshares as many different attractive packages, such as financial investments, deeded properties, or vacation clubs, just to increase their sales. http://www.timesharescam.com/

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