Refrigerator not repaired after initial $500

ComplaintsAppliancesA & E Factory repair

Complaint

0
Judy Laffoon
Country: United States
My refrigerator and freezer are not working, both will just stop cooling and not come back on.  If I flip the breaker, I can get it to work again.  I called A & E Repair, they replaced an electronic board for $500.  The next day the refrigerator was not working.  I called A&E back, they couldn't come out for over a week!!!  When they did get here, the repair guy didn'g know what was wrong, he called another tech, they went over several things and decided that one of the two fans was not working, but they couldn't tell which one worked and which one didn't, so I was told to replace both fans.  I said no, I wasn't going to pay to replace a part that was working. I made several calls to the resolution call center to complain about the entire experience.  No help, they basically told me that if the repair guy came back, he would say that both fans were defective and that I have to pay for the parts upfront before he will come back.  I am out $500 and my refrigerator still doesn't work. The new fans will cost around $300 and labor is $200.  I am very upset, do I have any recourse?

Comments

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    angel
    My Maytag refrigerator would not cool.  TheA and E repairman did not diagnose the problem. He emptied the ice maker and said it was fixed.  The refrigerator never cooled, never made ice and remained at a temperature of 70 degrees.  The operator for A and E said not to unplug the refrigerator and keep condiments inside the compartment where the temperature was reaching 78 degrees. Instead A and E gave me the run around for days. This was July 20 through Aug. 3.  I am without service and they did not consider this an emergency.

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