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Complaint

0
KEITH SMITH
Country: United States
INFORMED AWA THAT I NEEDED INSURANCE AND DID THEY COVER PRE EXISTENCE CONDITIONS.... WAS TOLD YES... STATED CLEARLY THAT MY WIFE HAD A CONDITION AND SHE NEEDED SURGERY.... ASKED WHAT HER CONDITIONS WERE... WAS ASSURED THAT THEY HAD THE RIGHT PLAN FOR US. PAYED FOR THE PLAN .... DOCTOR CALLED AND WAS TOLD OUR PLAN DOES NOT COVER SURGERY...I CALLED AWA AT 800 493 1403 WAS TOLD THAT NO I DID NOT HAVE THE PLAN THAT WOULD COVER HER SURGERY AND THAT I WOULD HAVE TO PAY AN ADDITIONAL 90+ DOLLARSTO UP GRADE TO WHERE HER SURGERY WOULD BE COVERED... I PAYED IT... DOCTOR CALLED BACK THEY SAID THAT I NEEDED AN CERTIFICATE OF CREDITABILITY FROM PRIOR INSURANCE TO WAVE THEY CLAUSE ( SOMETHING I WAS NEVER INFORMED OF BEFORE THEY TOOK MY MONEY) BOTH TIMES. GOT THEM THE THAT STILL THEY DENIED MY WIFE COVERAGE SAYING IT WAS OVER 60 DAYS OLD AGAIN THEY DID NOT LET ME KNOW THIS PRIOR TO TAKING MY MONEY KNOWING MY WIFE HAD PRE EXISTING CONDITIONS.... I MADE THIS VERY CLEAR TO THEM AND THEY ASSURED ME THAT SHE WOULD BE COVERED.... IT WAS ALL A LIE....

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