early termination fee, and false promises of service
Complaint
Aravnalie Okwudi
Country: United States
Hello,
Good day. My name's Andrew and i'm reporting an incident which is still going on with me.
Last week friday I called a cable service network( dish network) specifically to make an inquiry about getting cable & internet. The lady I spoke to told me about the service and I specifically asked her if I would get Fox sport & BET. The lady told me I would be able to get the channels I want and they can take out the channels I don't want which we both agreed. So I gave them my informations and told them to come install the service at my house. The technical person came and handed me the package lists and when I went through the list I discovered that I didn't have the channels I was promised. I called them and I was told i'll have to pay $5 for an upgrade to get the channels. I checked my channels & I still didn't have what I was told. With frustration,i called them to cancel my service with them. i Have only have the service with them for 2 days and they're telling me i'll have to pay a ridiculous amount for early termination fee. Please advise.
NB: internet wasn't installed because the technical person that came to install the service at my house said there was a tree blocking reception for internet service.
Thank you.
Mr. And Mrs. Okwudi
Good day. My name's Andrew and i'm reporting an incident which is still going on with me.
Last week friday I called a cable service network( dish network) specifically to make an inquiry about getting cable & internet. The lady I spoke to told me about the service and I specifically asked her if I would get Fox sport & BET. The lady told me I would be able to get the channels I want and they can take out the channels I don't want which we both agreed. So I gave them my informations and told them to come install the service at my house. The technical person came and handed me the package lists and when I went through the list I discovered that I didn't have the channels I was promised. I called them and I was told i'll have to pay $5 for an upgrade to get the channels. I checked my channels & I still didn't have what I was told. With frustration,i called them to cancel my service with them. i Have only have the service with them for 2 days and they're telling me i'll have to pay a ridiculous amount for early termination fee. Please advise.
NB: internet wasn't installed because the technical person that came to install the service at my house said there was a tree blocking reception for internet service.
Thank you.
Mr. And Mrs. Okwudi
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