Is this for real

Gena Bobby said from your international Dept.in in Hammersmith London is this true or is it a scam she gave me ticket number 0 1 1 4 2 5 8 9 6/ 2008 serial number 387 / 506 lucky number 714 / 88/28/01/40 I suspended our communication till I can check this out with her and now all her side of the communication has disappeared if this is not from you guys please look into it and let me know