Pearl District Terrible service
Complaint
Melissa Mayes
Country: United States
I attempted to use Kid Klub services at LA fitness last night and was told my membership didn't include this. The guy who signed me up a few days prior, John "JB" Barnes", never mentioned this to me. Nonetheless he comes over to explain that it costs extra per month to use those services and that he told me about those fees and that I declined. It was 7:30 p.m. and I had only 30 minutes to work out before the Kids Klub closed. I arrived with my kids and obviously wouldn't had done so if I knew that I didn't have this service. I explained to JB that he didn't mention any of this to me during my sign up on Saturday, April 28, 2012. He persisted that he told me. I reminded him that I even asked him what the kids klub hours were during my sign up and he gave me the sheet with the hours on it. I had received no further information. He left me in the lobby of LA fitness to speak with general manager and I could hear him telling the general manager about how he told me all of this and how he was right and I was wrong. I walked over to their desk thinking they were going to take care of things or move forward with the issue but no, we basically argued over what he told me and what I heard from him on Saturday. The conversation then moves over to cancellation and I was handed a form and told they weren't going to assist me further and calling the police.
Point is: They called the police, cancelled my membership and told me that I wouldn't be receiving a refund of any amounts paid on my account which consisted of first and last months membership fees of approximately $60-65.00 because they claim I breached my contract by arguing with JB in front of other patrons.
Point is: They called the police, cancelled my membership and told me that I wouldn't be receiving a refund of any amounts paid on my account which consisted of first and last months membership fees of approximately $60-65.00 because they claim I breached my contract by arguing with JB in front of other patrons.
Comments
John JB Barnes was one of the most caring, outgoing, helpfulness, nicest and hard working employees LA fitness had at the Pearl District location, that knew his job very well. He always made sure that every member or guest was treated very well with outstanding customer service. I saw you that night at the gym, you were acting so unprofessional like you intoxicated when JB was nice to you and tried to help you. It's wrong for you to try to ruin his name over a kid club membership that you never paid for, you were arguing with the other manager, while JB was trying to help you. After the other manager saw you getting loud and unprofessional, he cancelled your membership, didn't give you a refund, and called the police. It's sad people like you try to get over on others then ruin things when you get caught trying to get over and lie. I witness JB trying to help you even after causing a big seen at the front desk. The guy that you came with that night said he give you money to buy kid club. Please don't post anymore lies when you were to only person in the wrong. God Bless.