keep hitting my card for something I never ordered! 6 Times!!
Complaint
Robyn Talbott
Country: United States
I rec'd two charges from the above company and it's sister company apparently in December, for $14.95 -from each company for identity protection apparently that I never ordered. What I did do is go to a web site that checks out a person's identity and paid for that service to check out a specific person. Now , they decided to make me a member of their other comapany that gives supposed identity protection! And from both of their two scamming companies- AP9 24ProtectPlus and AP9 PMIIdentity.com both charged me for $14.95 for the same thing that in both cases I never ordered. I think that if you go to their site, they capture your card info from the service you did order (to find out info on a specific person) then they just charge away!! I called them and demanded a refund and called my credit card company and got the refund, also canceled and reamed them about even charging me at all as indeed they had no proof that I ever registered for this!! This happened again for January and February, after which I just canceled my care and had a card re-issued.
Comments
You now know that that account is now vulnerable to future unauthorized charges, since the account number is in the hands of a company that already demonstrated it was willing to take your money without authorization.
There is NO substitute for closing the account, or you will run the risk of additional charges slipped thru.
this to my bank and the atorny Generals office of North Carolina as a credit card fraud
Someone better shut this intellus fraud company down
the 24protect people said they would stop charging me for a period of one year...which made no sense to me, and when I asked how they got my number, they hung up on me.
i did cancel my sredit card and closed the account, as the bank said this was the only way to be sure that other charges would be stopped
They provide an incentive (payments of money) to their "partners" to sign up and pass them your account information, and they don't know why they end up with complaints? AOL had the same "problem" when they gave their CSRs "incentives" to "retain" customers who called to cancel.
What "business" are they in, other than taking money from people?
I also called these two entities, ValueMax agreed to refund the charges for the two months。24protectplus would only refund fee for one month。They said Intelius gave them my info.
I then called Intelius to ask them why my card number was passed to these two entities, the lady I spoke to said These two entities were affiliates of Intelius and I clicked some pop up things when I was using Intelius to agree to some kind of trial subscribtion. I asked the lady if she was telling me that Intelius was affiliated with those scam artists, she said yes.
I filed a complaint with the FBI.
They obviously passed my credit card # to ValueMax and I received two unauthorized charges, one from Intelius and the other from ValueMax, both for $19.95. I talked with Misty from Intelius and she agreed to cancel the monthly subscription 'membership' in "Identity Protect" services that I never ordered. (oh how ironic that anyone would need to be protected from Intelius, the great internet protector, as well as ValueMax and 24protectplus, the other incarnations of Intelius) Intelius sent out a confirmation email of this cancellation and a promise to refund the $19.95 in the next two to three business days.
I asked Intelius' Misty about the ValueMax charge. She said she had no idea who they were, and that Intelius was not connected to them. She did say to just call their toll free number and ask to have the membership cancelled. I asked her several times about my suspicions that Intelius and ValueMax were connected, as the only time I had ever used this credit card on the internet was the sole time with Intelius. The two charges were four days apart, for the exact same amount ! Misty still claimed innocence of knowing anything about ValueMax, or any connection with Intelius at all.
I then called ValueMax and talked to 'Tonika'. She said they would cancel the membership and give me a full refund. The next day, Mar.4, 2009 there was an email from both Intelius and ValueMax saying my 'membership' was cancelled. Intelius' email said I would have my refund in two to three business days, back to my credit card. ValueMax said my membership was cancelled, but didn't mention anything on the email about the refund. I emailed them back and reminded them that their spokesperson, Tonika, said I would get the $19.95 unauthorized charge refunded. I also advised them that since both companies' methods and charges were exactly the same, that ValueMax should use the same email confirmation language as Intelius, saying that the refund would arrive in two to three days also. It was unsettling to simply hear that the phoney 'membership' was cancelled and not to hear anything about the refund promised on the phone.
So now I have to try to get a billing block on these two AP9 companies, so I better ask for one for 24protectplus as well, in case they too try to charge my account for $19.95 I will see about cancelling the card after all legitimate charges have been completed on it. What a hassle !!! It took about 45 minutes on the phone, on hold, to reach Intelius, and to wait for the confirmation that an email would be sent out confirming my request for cancellation and refund.
I would gladly make a report to any agency to help shut these guys down. Please get in touch with me for any deposition or assistance I can provide.