billed for insurance I had declined
Complaint
mari kelly
Country: United States
After a motor vehicle accident, my car needed repairs. Allstate agreed to pay for those repairs and arranged for a free rental with Enterprise.
I returned a rental car 2/4/2011. The clerk acknowledged that the car was in good condition, that all charges would be paid by Allstate and that there were no excess charges that would apply to my credit card. The following week an Enterprise employee told that my credit card was being charged for optional insurance. I replied that I had my copy of the contract indicating that I had declined those charges. All the spaces were properly initialed. They claimed to have lost their copy and that unless I returned my copy to them they would charge me.
This obviously was a scam. I did not return my copy to them. They billed my credit.
This is not the first time this has happened with Enterprise. While I understand that employees make errors, this seemed to be an obvious scam.
I returned a rental car 2/4/2011. The clerk acknowledged that the car was in good condition, that all charges would be paid by Allstate and that there were no excess charges that would apply to my credit card. The following week an Enterprise employee told that my credit card was being charged for optional insurance. I replied that I had my copy of the contract indicating that I had declined those charges. All the spaces were properly initialed. They claimed to have lost their copy and that unless I returned my copy to them they would charge me.
This obviously was a scam. I did not return my copy to them. They billed my credit.
This is not the first time this has happened with Enterprise. While I understand that employees make errors, this seemed to be an obvious scam.
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