False advertising, Scam, took my money

ComplaintsScamsRCI EXCHANGE COMPANY

Complaint

0
Mark Penn
Country: United States
RCI offered a vacation package for members only that included a premium cruise or two cruises; a 7 day resort or 2 three night stays at premier hotels. It was for two adults. The cost was $3300. When it came time to book the cruises I was hit with $1600. in hidden fees with no upgrades as I was told I would find. The sales representatives' name is Glenn. Can't find him now. Regarding the Resort I discovered today that I was given a one room studio in Cabo San Lucas with no meals, not even the option of a meal ticket which I was told I could have for $89.00 a day. So, for $4900 I have two vacations, one on a standard cruise with inside cabins and a 7 day stay in a one room studio with no meals. Does that sound like a good deal to you? No on in RCI that I've talked with takes responsibility; apologize but offer nothing to rectify their greedy and unethical practices. I am talking with my lawyer but what good is that going to do? My advice to everyone who reads this do not believe RCI for one second, it is a scam.

Comments

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    Kathleen M., RCI
    Hi Mark, we're sorry to hear you were disappointed with your purchase of a RCI Cruise and Resort Vacations package and your recent interaction with  RCI Cruise. We appreciate the opportunity to address your concerns.

    You deserve and rightfully expect world-class service from RCI Cruise, including courteous and efficient handling of inquiries.  Since RCI Cruise Guides are the first – and sometimes only – point of contact for you, the service experience they provide is vital to customer satisfaction.  Feedback such as yours helps us to improve our service by identifying where we need to provide additional coaching and training to our RCI Cruise Guides.

    The cruise and resort package you describe offers fantastic savings and is designed for folks who intend to take a  cruise and resort vacation in the future.  While booking a specific resort or hotel is subject to availability, we’d like to have the opportunity to look into this further and provide additional clarification and assistance.

    We’re confident that we can provide you the quality of service you expect and hope you will allow us the opportunity to do so in the future.  You can reach us at talktous@rci.com.  Please be sure to include your RCI account information in any email communications.

    -Kathleen M.
    RCI Cruise Customer Care

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