Sprint Replacement terms and conditions
Complaint
Sexy Lexi
Country: United States
Three days ago, I was getting ready to leave work, and realized that my cell phone was nowhere to be found. I checked with the security desk to make sure it hadn't been turned in. Unfortunately it hadn't. The next day, I again checked with security, and tried to retrace my steps to try and find the phone. No luck. I finally decided to go ahead and check out Sprint for them to process replacement, since I had added the insurance to my plan. I provided them my info and agreed to have the $50.00 deductible billed on my next monthly Sprint statement. Within 10 minutes of submitting my claim, my phone was turned in. After reading the Replacement terms on a website, which stated that claims cannot be cancelled, I decided to call immediately and check with them if they have some sort of exception.
I spoke with a customer care rep, and explained to her my situation. She asked to place me on hold while she checked with her supervisor, after 2 minutes she returned and informed me that you I'll still be charged with $50.00, I asked, if I can just refuse the package when it is delivered? She replied, "Sure, but you will still pay the deductible. We also request, that if you find your phone, to return the replacement." ?!?!?!?!?!? I then asked, "So....you are going to keep my $50.00, but you still want me to return the replacement...Does that make sense to you?" She paused, then replied, "No." I said, "Well, if it's all the same to you, I think I'll keep the replacement, since you have decided to "keep" my money." their terms and condition pissed the hell out of me!
I spoke with a customer care rep, and explained to her my situation. She asked to place me on hold while she checked with her supervisor, after 2 minutes she returned and informed me that you I'll still be charged with $50.00, I asked, if I can just refuse the package when it is delivered? She replied, "Sure, but you will still pay the deductible. We also request, that if you find your phone, to return the replacement." ?!?!?!?!?!? I then asked, "So....you are going to keep my $50.00, but you still want me to return the replacement...Does that make sense to you?" She paused, then replied, "No." I said, "Well, if it's all the same to you, I think I'll keep the replacement, since you have decided to "keep" my money." their terms and condition pissed the hell out of me!
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