Complaint

0
Jackie
Country: Australia
Not only the Americans are getting ripped off by these people.  I am in Australia and was stupid enough to buy something online and give my credit card details. I have just tried to ring them and have been on hold - but the fact I am calling international wasnt prepared to hold on.  Can anyone give me any other alternate contact details for this company.  I need to cancel this before they take any more out of my credit card.  Valuable lesson learned from me thats for sure.............

Comments

  • 0
    tj
    Cancelling won't stop them from taking your money anyway.  Continuing to take your money is why they went to the trouble of getting your card information in the first place.  Many complaints indicate they promise to cancel, but keep taking money.  It's just a pretense to string you along past the point you can dispute the charges with your bank.

    Contact your bank to close that credit card account, indicating they are fraudulently charging your card for amounts you did not agree to.

    BBB reports:

    http://www.vegasbbb.org/rptrel.asp?bbbid=75331

    http://utah.bbb.org/WWWRoot/Report.aspx?site=139&bbb=1166&firm=22215929
    "...
    Consumers state that after purchasing the "free" product that they were billed for other products which were shipped to them. The prices range from $8.51 to $97.31.

    Other complainants allege that they have tried to cancel during the trial period and were unable to reach the company to do so, resulting in charges to their accounts.
    ...
    Additional Addresses
    PO Box 1159
    Sandy, UT  84091

    2711 East Craig Road #K
    North Las Vegas, NV  89030

    4650 SW 51st, Suite 771 (ColonCure)
    Davie, FL  33314
    ..."
  • 0
    tj
    When dealing with fraudulent uncancelable health product shipments, be sure to file a complaint against them with FTC.  They are settling with one of them based in Utah now, so they may be receptive to complaints against other companies involved in similar scams.

    http://www.ftc.gov/opa/2008/12/ultralife.shtm

    "For Release: December 3, 2008

    Internet Marketers of Dietary Supplement for Weight Loss Agree to Pay $150,000

    A Utah-based operation that lured online customers with free samples of a purported weight-loss supplement in a scheme to obtain their credit or debit card information has agreed to pay $150,000 to settle Federal Trade Commission charges of deceptive and unfair marketing, and of violations of federal regulations governing the electronic transfer of funds.

    According to the FTC’s complaint, the defendants, operating through their umbrella company Ultralife Fitness, Inc., lured customers by promising to send, for a specified trial period, free samples of the dietary supplement Hoodia, which they claimed caused weight loss. The supplement was purportedly derived from the cactus-like Hoodia gordonii plant, which is found in southern Africa.

    The FTC’s complaint also alleges that customers provided their credit or debit card information with the understanding that it would be used only to cover shipping and handling costs of the free Hoodia samples. However, customers later discovered that the defendants had enrolled them, without their consent, into continuity programs – one for periodic shipments of Hoodia (at a cost of approximately $50 a month) and another for fitness instruction (at a cost of approximately $30 a month). The complaint states that the defendants withdrew funds or assessed fees before consumers received the Hoodia, after the Hoodia was received but before the trial period ended, and even when the consumer never received the Hoodia supplement.

    Also according to the FTC’s complaint, in addition to providing inadequate notice of enrollments in the continuity plans, the defendants failed to give consumers adequate notice of fees, costs, and cancellation polices; and failed to inform them that their financial account information would be used to pay for the continuity plans. The Web site’s order pages made no reference to this information; instead, it was buried in nearly 12 pages of text in the site’s “terms and conditions” section. Further, the link to the terms and conditions section did not convey the relevance or significance of the information.
    ..."

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