Bad Customer Service and Poor workmanship

ComplaintsAppliancesA & E Factory Services

Complaint

0
D G Childress
Country: United States
I had them come out last week to fix my Maytag washing machine. He was 45 minutes late. He was supposed to be here between 8 and noon. He charged me $250. It was overflowing. He replaced the belt and said it needed a timer. Which he would have to order. He said it must have been stopped up because it wasn't overflowing when he was there. He didn't fix the problem. Exactly one week later the same thing happened. It flooded my house. I called them to come fix it and they said they would have to close out the first ticket before they could come out. Because they were waiting on a part. They said they could be here the next day between 8 and noon. I called them again. They said they could only call him to see what his eta was. 12:53 pm he calls and said he is 4 miles from my house. He arrives at 1:10 pm. 13 minutes to go 4 miles. Not in this neighborhood. We will see what happens next.

Comments

  • 0
    Titan
    I totally agree. They are unethical, and should not be in business.
  • 0
    Wanda Kinney
    Scheduled  appointment on  Wednesday 5/19, 2010 to fix my Whirlpool Cabrio Dryer.  Appointment time was set for, Tiesday, 5/25/2010. Range of time was from 12 noon - 5 pm. Time range too broad to tie up some ones whole afternoon.  I received a call on mid morning of the 25th stating they needed to reschedule because they did not have a technician available and had overbooked appointments. The next available appoint would be June 2nd. Which is unacceptable. In the meantime, I am stucked with a back log of clothing.  Showed no consideration to moving the date up to a error on their part.  The would be service sucks.  Recommend Whirlpool to remove them form their list of service personnel. Not dependable and poor communication to the customer.

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