Faulty merchandise
Complaint
Gerard Voorhoeve
Country: United States
I purchased a Factory servised Remington shaver that stopped working after 9mo.s. I have owned electric shavers for 60 years (Braun) and NEVER had one break down. I subsquently ordered another Remington Shaver for $39.99 and they talked me into a membership stating that they would send me "credit coupons for future purchases. They DID NOT tell me that the coupons where only good for a short time and thus if you don't need anything for some months you are out of luck!! What sounded like a good deal was a ripp off and I canceled my membership within the required time.I hope to see the credit in my CC bill.
The new "factory servised Remington shaver was extremely noisy and
returned it for a refund, which I received after mailing the shaver back at the cost of nearly $10.00!!
I then called them about the first shaver and requested an exchange of a credtit against future orders. The Customer person told me that was not possible. I then wrote a letter to the Mannager of Customer Relations pointing out I had been a customer for more then ten years and was a club member and I should get an extented time to request a credit/refund . This was refused without explanation stating it was too long and thhat that particular shaver was no longer available. I expected too much I guess although I believe that a GOOD company would have gone out of their way to satisfy my request. Shame on a company that sells poor merchandise and defective items without apperently anny regard for their customer relations and their integrety. I also did not receive a rebate coupong with the shaver but did receive credit coupons which were good for 4 months. After reading all the complaints from the various persons who have been treated badly, I certainly will not support this company and stop ordering stuff that I most likely not even need!! Good for you all who complained about the shoddy merchandise that gets sold in this country. Where are we going?? The future will tell and don't be surprised if we are continuing sliding down hill!! Gerard.
The new "factory servised Remington shaver was extremely noisy and
returned it for a refund, which I received after mailing the shaver back at the cost of nearly $10.00!!
I then called them about the first shaver and requested an exchange of a credtit against future orders. The Customer person told me that was not possible. I then wrote a letter to the Mannager of Customer Relations pointing out I had been a customer for more then ten years and was a club member and I should get an extented time to request a credit/refund . This was refused without explanation stating it was too long and thhat that particular shaver was no longer available. I expected too much I guess although I believe that a GOOD company would have gone out of their way to satisfy my request. Shame on a company that sells poor merchandise and defective items without apperently anny regard for their customer relations and their integrety. I also did not receive a rebate coupong with the shaver but did receive credit coupons which were good for 4 months. After reading all the complaints from the various persons who have been treated badly, I certainly will not support this company and stop ordering stuff that I most likely not even need!! Good for you all who complained about the shoddy merchandise that gets sold in this country. Where are we going?? The future will tell and don't be surprised if we are continuing sliding down hill!! Gerard.
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