Screwed up customer service

Below was the email sent to Airtel "appellate.southabts@airtel.in" after all failed attempts and this complain i am raising after 10 days has past with no action on the below email

thanks,
Rohit


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My opinion about Airtel service support has gone down from Bad (It was great about 2 months back) to worst since last few weeks of my conversation with different representative who are their @ Airtel to pull down its reputation


My original request

a)Shifting of my Broadband and phone connection from Jayanagar, Bangalore to Electronic City, Bangalore. All I wished was same number to continue as I have been using it over 7 years

Events that took place for this since over 1 months

a)Request was made on 25th of May, and i was told that I will get same number 99% chances with in 3 days (I contested that no point in shifting if number changes, instead I could take a fresh connection)

b)After about a week, To my surpise I got someone at my new address and
informed me that number will change ¿ Request number 46854010

c)I asked the guy to hold on installation as I need same number, the service Engineer went back and told me that I will get a call back from Customer Care on this

d)After multiple follow ups almost on daily basis and talking to floor
supervisor on this I was told that my number would change ¿ request number
47640742

e)I accepted number and asked for two preferred number (close to same as older number)

f)Then I get call from broadband team 080-41112941 and I informed them that I am not happy and may want to terminate the connection in case of change in number. They informed me that I will for sure get same number and shifting team is giving me wrong details that I can¿t get same number.

g)According to broadband team my shifting with same number will happen with in 1 day (this was about on 13th June)

h)After follow up multiple time I was provided another request number 47742732 but no results

i)To my surprise I got call from your cancellation department stating there is no more DP possible hence why don¿t I transfer this line to some of my friend. This lady was more of a sales person then a customer care. Shame on this team

j)After this event I spoke to Nodal officer and informed him about the entire episode and he told me my connection shifting with same number is in progress and hence all this delay. So he requested me to wait for 24hrs

k)After this on 22nd I got a call from Airtel Engineer who tells me that all the guys are making me run in circles and I can not get same number, by now I had lost all my patience and told the person that I want to get out of this Airtel mess

l)On 22nd after thinking a while I called up again Nodal officer to check with him on what is going on, I told him same story and my service request numbers. He told me that he will escalate my issue but can not promise if I will get the same number (I informed him that last time you told me that I will but in any case lets try). My new request number provided was 47939842

m)After this I got call on 25th stating that my connection cancellation request is done by 24th of June, and how about the payment. By now I was too furious that I told the lady that they was fully disconnected and do not know what they are working on

n)After this I got another call with in 5 min from this lady and she told me that she saw my updated request to accepts the changed number (as spoken to Nodal officer) so they will do the needful

o)My surprise did not end here, I got another call today (27th of June) from same lady who called me on 25th of June and she told me that my connection has been disconnected and if I am okay to take another number then it would take 7 days to reinstate old connection and then start of shifting process

I do not know what to do with the deep [***] I am in with Airtel support team


Regards,

Rohit