Money Taken Out Of Bank ACCT unauthorized
Complaint
Rhonda Castilleja
Country: United States
Bank of America was suppose to take out $1263.00 for my Mortgage Pmt, instead they took out my mortgage pmt and 1059.00 that I owe in late fees,
when I paid over the phone I told them I did not want to pay any on
my late fees, the lady said ok,gave me a confirmation number and was completed. The next day I checked my acct and saw what they had done, I called them right away, They have been giving me the run aroung for a week, I finally called my bank(NOT Bank Of Amer) and submitted a claim.
I let them know all of my bills were late and JEA was going to shut my lights off, they did not care. I am so dissapointed with this company!!!!
when I paid over the phone I told them I did not want to pay any on
my late fees, the lady said ok,gave me a confirmation number and was completed. The next day I checked my acct and saw what they had done, I called them right away, They have been giving me the run aroung for a week, I finally called my bank(NOT Bank Of Amer) and submitted a claim.
I let them know all of my bills were late and JEA was going to shut my lights off, they did not care. I am so dissapointed with this company!!!!
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