BUDGET CAR HIRE SCAM!
Complaint
JanJan100
Country: Canada
Formal complaint on behalf of Budget Lions Park office located in Calgary, Alberta, CANADA.
We planned a trip away for the weekend of Friday 21st September until Sunday 23rd September 2012.
We booked a car online through budget.ca on Monday the 16th September to make sure the small compact car we requested would be available which our confirmation email said it was.
We called a day prior to make sure we had all the relevant information required which our customer service representitive told us we did.
When we arrived at the office to pick up the car, the customer service representivites informed us that the car we requested was unavailable due to being dirty and having no gas in it.
They then pressured us into taking a much larger Ford sedan which our driver was not comfortable with, but felt she had no other choice but to accept the vehicle.
The car was checked thoroughly for damages by the driver and two accompaning passengers before departing, although the vehicle ready report was never signed by the service representive from Budget.
We then returned the car on the Sunday at the specific time but was under the impression that there would be customer service representives there to assist with the handover of the keys, the office was all locked up and nobody was around, so we checked the car for any damages which there was none and departed the parking lot.
The next morning to our shock, we had a message on our phone to say the car we had over the weekend had a large crack in the drivers side bumper and we were being held liable for the damage.
Even though we are adamant we did not cause this crack in the car as there was no damage prior to us returning the car on Sunday, the insurance purchased with the car does not cover any damages as we have been informed by Budget. Our driver asked on two occassions if there was any additional information or cover she needed before signing the form which she was told no.
We have had great past experience with Budget and chose to deal with them again, but have been thoroughly dissapointed by the level of customer service at this particular time and will be questioning our hire car company choices in the future based on this situation.
We planned a trip away for the weekend of Friday 21st September until Sunday 23rd September 2012.
We booked a car online through budget.ca on Monday the 16th September to make sure the small compact car we requested would be available which our confirmation email said it was.
We called a day prior to make sure we had all the relevant information required which our customer service representitive told us we did.
When we arrived at the office to pick up the car, the customer service representivites informed us that the car we requested was unavailable due to being dirty and having no gas in it.
They then pressured us into taking a much larger Ford sedan which our driver was not comfortable with, but felt she had no other choice but to accept the vehicle.
The car was checked thoroughly for damages by the driver and two accompaning passengers before departing, although the vehicle ready report was never signed by the service representive from Budget.
We then returned the car on the Sunday at the specific time but was under the impression that there would be customer service representives there to assist with the handover of the keys, the office was all locked up and nobody was around, so we checked the car for any damages which there was none and departed the parking lot.
The next morning to our shock, we had a message on our phone to say the car we had over the weekend had a large crack in the drivers side bumper and we were being held liable for the damage.
Even though we are adamant we did not cause this crack in the car as there was no damage prior to us returning the car on Sunday, the insurance purchased with the car does not cover any damages as we have been informed by Budget. Our driver asked on two occassions if there was any additional information or cover she needed before signing the form which she was told no.
We have had great past experience with Budget and chose to deal with them again, but have been thoroughly dissapointed by the level of customer service at this particular time and will be questioning our hire car company choices in the future based on this situation.
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