Complaint

0
Dawn
Country: United States
I recently made a purchase online back in September. Today I noticed a $16.95 charge from my bank account. After going back through last months charges I realized there was a $16.95 charge also. I then wondered who the heck WC Value Plus was. I make a lot of purchases with my card so I wasn't paying attention last month but with the identical charge to the same company sent red flags. I went through my junk mail and there it was, www.valueplusonline.com with my subscriber number. I've never subscribed tho these people and have no idea how they received my account number. So I called the number to cancel this phony subscription. I asked what the charges were for, she replied coupons and so on. I asked where were my coupons because I didn't receive any and for 3 payments so far I would like my money's worth. She replied a refund would be made to my account within 2 weeks and no further charges would be made. What a scam! This needs to be brought to the attention of consumers.

Comments

  • 0
    tj
    They get your billing information from some shady on-line retailers, in some cases those selling "advertised on TV" products.

    Although they claim you "authorized" joining, often the terms are buried in find print somewhere on a website, possibly even in fuzzy print at the bottom of some TV ad, or allegedly read from a script if you called to order.  The web "agreement" may have been acknowledged only by some "check mark", some consumers report being signed up after unchecking the mark, and the company has even been reported to claim they don't know what retailer signed you up.

    Do not trust that they will just return your money as they claimed verbally.  They know that if they just stretch this out past 60 day from your statement showing the unauthorized charges, your bank won't help you get your money back.

    Immediately contact your bank to dispute the fraudulent charge and close the account to prevent future fraudulent charges.  Follow up with a WRITTEN LETTER DISPUTING the charges, sent to your bank's dispute address from your statement, and send it certified return receipt requested so you can prove that your bank received it less than 60 days from the statement date showing the first charge.  THIS IS ESSENTIAL TO PRESERVE YOUR FRB Reg. E DISPUTE RIGHTS.

    Then file complaints with FTC and your state AG.
  • 0
    dawn
    I just found out through investigating with the FTC that the online purchase I made with www.lipozene.com (a television infomercial) is part of the OBESITY RESEARCH INSITUTE located in Nevada. This company has been involved with 3rd parties known to start bogus subscriptions. I can only assume this is how Value Plus received my personal information and have filed a complaint with BBB in MN where Value Plus headquarters is located and with the FTC against both companies. I have also notified my bank in which we both agreed to wait 2 weeks for this refund promised over the phone. Afterwards, the card will be replaced to insure that there aren't further charges.
  • 0
    tj
    Don't just wait 2 weeks.

    Send your dispute to your bank IN WRITING, sent certified return receipt requested, regardless of what you "agreed" to do.  FRB Reg E requires that disputes be received by your bank (in writing) within 60 days of the statement date showing the disputed charge to invoke your Reg E dispute rights.

    Also, close your card immediately.  "Membership" scams often put through charges under other names once they find one goes through.  The only way to prevent future fraudulent charges is to close the account due to fraud, and even then some charges may roll over to your new card number, so watch your statements closely.
  • 0
    Kelly Gonzales
    I have also just noticed these unauthorized payments to my Chase Visa Account that I receive my child support on.  I have been charged $24.95 a month for several months.  I am going to immediately contact my financial institution, these charges have racked up over a couple hundred dollars that I cannot afford.  I am happy I looked this up.
  • 0
    a scamee
    i ordered the TITAN PEELER back in jan.  then in june,s c.c. ststement i noticed a payment of 19.95 on my statement. after calling the ph #on the statement i found out the bill came from WC VALUE PLUS. i was told i had orderd a coupon book from a purchase i had made in jan. 1010.  that purchase was from TITAN PEELER...after speaking to both titan peeler and wc value plus, i found myself being referred back and forth to both companies.  each company "passed the buck" back n forth.  both TITAN PEELER AND WC VALUE PLUS said they were not responsible for a refund since the coupon book i had supposedly signed up for was not thier company. I DID NOT SIGN UP FOR A COUPON BOOK !!  AFTER CALLING THE FRAUD DEPT. FROM MY C.C. CO. i was told in essence " nothing we can do...call your BBB...SO, I GUESS I'LL "EAT" 100.00 IN CHARGES AND no coupon book !BEWARE OF ORDERING ANYTHING FROM A TV AD.
  • 0
    Cecilia
    Kelly, the same thing just happened to me this week.  My bank informed me of an overdraft.  Low and behold it was wc.  $24.95 per month for a total of $99.80.  I have contacted everybody necessary including the FTC and I will contact the BBB next.
  • 0
    Tom
    | 1 reply
    Wc plus got me for 16.95 for over a year   Scam
    • 0
      Realistic replies to Tom
      If you seriously didn't notice a charge being taken every month for a year then you obviously weren't hurting that bad for money. Pay attention when you order things on the phone and quit worrying about how to get off the phone. Listen closely and say no when you don't want something. And start keeping a check register. Don't rely on anyone else to keep up with your funds. Everyone needs to grow up.
  • 0
    tom
    They got me too.....Let me know how I can help with any complaints to The BBB
  • 0
    Matt
    I got scammed too. Their corporate address is 5832 Lincoln Drive, Edina MN 55436 Ste 302. The phone number is 952 932-9980.

    The address and number above is a UPS store. Value plus has a box with them.

    I would urge everyone to call that store and complain to them as well as the FTC and BBB and your bank. Atleast maybe UPS will think twice about dealing with companies such as this one in the future.

    The UPS store was able to give me the same 800 number that everyone has. Make their phones ring off the hook. Good luck to all who have been scammed.

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