Non credit of recharged amount

On 19 Sep 2011 at 08:08 PM, I(Mob No-09718583895)easy rechrged my account for Rs.59(Rs Fifty Nine)through retailer MK Communications, Vashist Park, New Delhi-46. But I didnot receive any message on my mobile. When I approached my retailer, he showed me his account in which Rs 59/- was deducted from his account and he has given me the Transaction ID No-DL-1091920220719, 19-09-2011. Then. I approached Idea customer care at 198, they are telling that no recharge has been done against my mob no.and it will be updated only after 24 hrs. But neither retailer nor Idead customer care are ready to listen and they are passing the buck on each other.But no credit has been made in my account till today.