They Stole over $2,500 from me!!!
Complaint
Jeff Seale of California
Country: United States
I purchased a trip for myself and a friend. I also purchased the trip insurance as my friend did not yet have a passport. I was ASSURED that the trip insurance (per the representative) "covered the entire cost of the trip and allows [me] to cancel the trip adn receive a full refund less the insurance cost if canceled 1 day before the date you are scheduled to leave." I called and cancelled the trip approx. 3 weeks before the trip. I was told to contact "Trip Mate" to get my refund.
1) Trip mate stated that I will not receive a full refund as I had to cancel 30 days prior to the trip (lie number 1)
2) Unique vacations (sandals) only refunded me $900+ on my credit card as they state I never contacted them to cancel the trip (I have a recording of the phone call with their rep - lie number 2).
3) Trip Mate (the insurance carrier) stated that they would "send [me] a check as a refund." They sent me a travel voucher in the amount of a little over $1000 which can only be used at sandals. (lie number three).
I was lied to, ripped off and then only given a voucher to go to the one single place on this planet where I would NEVER consider vacationing. Lesson learned. This is what you get when dealing with a third world country and a lot full of scam artists and thieves.
I will tell every person I can reach that Sandals is nothing but a rip off. They lie to you, do not stand behind their word and lie to keep your money. I have put my credit card company in charge of getting my money back as the fourth lie was that I only authorized the deposit of $400 to be charged to my card. They, instead, charged the full $3,200 to the card. An unauthorized charge which I in no way, shape or form agreed to. STAY AWAY from these thieves and stick to valid and trusted resorts. Sandals is a joke and a rip off.
P.S. I sent back their ridiculous travel vouchers with some kind words written on each one of them.
1) Trip mate stated that I will not receive a full refund as I had to cancel 30 days prior to the trip (lie number 1)
2) Unique vacations (sandals) only refunded me $900+ on my credit card as they state I never contacted them to cancel the trip (I have a recording of the phone call with their rep - lie number 2).
3) Trip Mate (the insurance carrier) stated that they would "send [me] a check as a refund." They sent me a travel voucher in the amount of a little over $1000 which can only be used at sandals. (lie number three).
I was lied to, ripped off and then only given a voucher to go to the one single place on this planet where I would NEVER consider vacationing. Lesson learned. This is what you get when dealing with a third world country and a lot full of scam artists and thieves.
I will tell every person I can reach that Sandals is nothing but a rip off. They lie to you, do not stand behind their word and lie to keep your money. I have put my credit card company in charge of getting my money back as the fourth lie was that I only authorized the deposit of $400 to be charged to my card. They, instead, charged the full $3,200 to the card. An unauthorized charge which I in no way, shape or form agreed to. STAY AWAY from these thieves and stick to valid and trusted resorts. Sandals is a joke and a rip off.
P.S. I sent back their ridiculous travel vouchers with some kind words written on each one of them.
Comments
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