Layaway

I went to pay off my layaway on December 20th at kmart in St.George ut and i was so excited to pick it up so i could wrap up all my kids gifts well i didnt go home with my layaway because they lost my layaway how do you lose 300 worth of merchandise is beyond me the sad thing is how do you make payments on something when you think your stuff is safe i dont make alot of money thats why layaway is the best for me so ive been so sick because my kids were sad they didnt have anything to open up on christmas i couldnt even go shopping to replace anything due to my schedule at work so i feel your company owes my kids something