Everyday airtel deducts rs 5/- From my mobile

Complaint

0
Srinivas Reddy Admala
Country: India
I have been consistently getting messages from the number ad-54321 stating that "you have been renewed for subsccriptionvideospralou subscrition service from airtel you have been charged rs.5", automatically and everyday I loose rs 5 from my prepaid balance. There is no unsubscription message too. Even after complaining this to customer care, I got message saying that subscription has been renewed. Each of these messages says that I was charged rs.5. My airtel balance got reduced from rs 222/- To rs 20/- In 2 days for some automatic downloads happening with this subscription. Airtel is playing cheap tactics. My mobile number is 9989702412.

Comments

  • 0
    airtel
    Dear Srinivas Reddy Admala,

    This is to inform you that your concern listed on 17 Oct. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  • 0
    airtel
    Dear Srinivas Reddy Admala,

    We would like to inform you that your concern listed 17 Oct. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga        
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS

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