Misrepresentation and failure to send promised rebate

Complaint

0
Susan Repasky
Country: United States
In March 2011, I purchased a new cell phone from Verizon because my old cell phone was broken.   At the time I purchased the phone, I was promised a $60 rebate, in the form of a debit card that was to be mailed to me.  This never came tome.

I also learned later, when I changed providers, that Verizon said I had signed up for a new 2-year contract.  I never knew I was being told I had to commit myself to Verizon for another 2 years simply because I needed a new phone in order to continue using the service.  This situation was misrepresented to me.  It is possible that some language to this effect was contained in the receipt I signed (I had to sign it, since I was using a card to pay for the purchase).  I feel that this is misrepresentation.

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