False advertising, horrible customer service
Complaint
Inna G
Country: United States
2 months after getting the ring, the rhodium plating wore off and the ring is yellow! I'm not talking about an off white yellow, but a very ugly yellow color!
My fiance and I have gone to the store 4 times and spoke with corporate. They do not want to give us a refund.
***BEWARE, the manager at the corporate office: "We can't tell what color the ring is under the rhodium plating until the plating wares off." They also cannot provide documentation as to what goes into the rings, as they don't manufacture the rings. Manager advised I will just need to bring the ring in for re-rhodium plating every 2 months. The plating process takes 2 weeks.
When I asked the manager at corporate why they don't advertise their rings as they are: Whitish gold with rhodium plating, he chuckled and said no one advertises like that.
Per JB Robinson, a yellow "10k white gold" ring is not considered a defect, therefore is not covered under their lifetime warranty. However, rhodium plating is. Per the manager at corporate, after I advised I don't have the time to bring the ring in every 2 months, he stated: "Well that's not really an option for you."
Per the manager at the store, rhodium plating is "common sense" therefore they don't have to mention it to their customers.
FALSE ADVERTISING! DO NOT BUY FROM JB ROBINSON!
My fiance and I have gone to the store 4 times and spoke with corporate. They do not want to give us a refund.
***BEWARE, the manager at the corporate office: "We can't tell what color the ring is under the rhodium plating until the plating wares off." They also cannot provide documentation as to what goes into the rings, as they don't manufacture the rings. Manager advised I will just need to bring the ring in for re-rhodium plating every 2 months. The plating process takes 2 weeks.
When I asked the manager at corporate why they don't advertise their rings as they are: Whitish gold with rhodium plating, he chuckled and said no one advertises like that.
Per JB Robinson, a yellow "10k white gold" ring is not considered a defect, therefore is not covered under their lifetime warranty. However, rhodium plating is. Per the manager at corporate, after I advised I don't have the time to bring the ring in every 2 months, he stated: "Well that's not really an option for you."
Per the manager at the store, rhodium plating is "common sense" therefore they don't have to mention it to their customers.
FALSE ADVERTISING! DO NOT BUY FROM JB ROBINSON!
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