Rude customer service

ComplaintsBanksJuniper Bank

Complaint

0
Nill
Country: United States
I opened a credit card with Juniper Bank. I used it twice to pay in a restaurant and that was it. When I received my first statement I saw a charge of $40 for non-payment! Apparently,  Juniper Bank sent me my statement earlier but received it back because the address they had on file for me was wrong. The customer service lady was very rude and told me it was my fault. What! It was the first statement. How am I suppose to know when to expect the first statement.

To make the long story short, I closed my account over the phone, and will not be recommending Juniper Bank to anyone.

Comments

  • 0
    southernbabe
    Unfortunatly it is not a state or federal law or requirement for the public to even receive statements for any bill.  As consumers, it is our responsiblity to make sure we make our payments in a timely manner with or without a statement.  Frustrating but true!

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